Ciera Anderson
Tampa,FL
Summary
Dynamic Patient Access Representative with extensive experience at Moffitt Cancer Center, adept at ensuring HIPAA compliance and enhancing patient satisfaction through exceptional customer service. Proven ability to verify insurance eligibility and navigate healthcare systems, demonstrating strong multitasking skills and a commitment to quality care in high-pressure environments.
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Women's Care
Tampa, FL
10.2022 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Patient Service Representative
Moffitt Cancer Center
Tampa, FL
06.2021 - 07.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Managed patient registration process, confirming data accuracy and completeness.
Dietary Aide
Moffitt Cancer Center
Tampa, FL
12.2016 - 06.2021
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Customer Service Representative
Speedway
Tampa, FL
06.2015 - 12.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Computer Science
Mckinley Senior High School
Baton Rouge, LA05-2014
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Medical terminology
- Healthcare systems navigation
- Team collaboration
- Medical coding
Languages
English
Full Professional
Timeline
Patient Access Representative
Women's Care
10.2022 - Current
Patient Service Representative
Moffitt Cancer Center
06.2021 - 07.2022
Dietary Aide
Moffitt Cancer Center
12.2016 - 06.2021
Customer Service Representative
Speedway
06.2015 - 12.2016
Computer Science
Mckinley Senior High School