Quintresa Scott
Memphis,TN
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive, memorable experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Self Employment Tax Experts
Memphis , TN
10.2018 - Current
- Reviewed prior year's returns for accuracy and completeness before submitting them.
- Performed detailed record-keeping for all tax files and documentation for future reference.
- Assisted customers with any questions they had about their taxes or filing status.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed an understanding of customer needs by actively listening during conversations.
Education
Associate of Applied Science - Nursing
Southwest Tn Community College
Memphis, TN05-2022
Skills
- Tax preparation
- Customer support
- Customer engagement
- Microsoft Word
- Windows
- Managing emails
- Managing Calls
- Active listening
- Excellent communication
- Microsoft Word
- Friendly, positive attitude
Timeline
Customer Service Representative
Self Employment Tax Experts
10.2018 - Current
Associate of Applied Science - Nursing
Southwest Tn Community College
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