Quira Willis-Marsh
Portland,OR
Summary
Adaptable Team Member accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service. Competent and ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
08.2022 - Current
- Accurately operated cash register to process customer payments.
- Prepared sandwiches for customers .
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked well with teammates and accepted coaching from management team.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Brewed coffee and tea and changed out drink station syrups.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Trained new team members on procedures, customer service, and sales techniques.
- Completed milkshakes and ice cream desserts for customers.
- Took orders, prepared meals, and collected payments.
- Assisted other team members to achieve goals.
- Operated cash register to ring up final bill and process various forms of payment.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Manager
McDonald's Restaurant
06.2021 - 03.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed and motivated employees to be productive and engaged in work.
Team Member
Dollar Tree Stores
02.2021 - 06.2021
- Assisted customers in selecting merchandise best suited to needs.
- Operated register to process payments and collect cash payment for order totals.
- Conducted regular reviews of operations and identified areas for improvement.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
GED -
Clackamas Community College
Oregon City, OR07.2015
Skills
- Table Setting Knowledge
- Food Preparation and Safety
- Time Management
- Cash Handling
- Stocking and Replenishing
- Product Promotion
- Ordering Procedures
- Food Running
- Taking Orders
- Willingness to Learn
- Operate Cash Register
- Crew Leadership
Timeline
Crew Member
McDonald's
08.2022 - Current
Manager
McDonald's Restaurant
06.2021 - 03.2022
Team Member
Dollar Tree Stores
02.2021 - 06.2021
GED -
Clackamas Community College
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