Qunqueeusa Davis
Randallstown,MD
Summary
Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands.
Overview
17
17
years of professional experience
Work History
Occupational Health Processing Specialist
United States Post Office
Baltimore , Maryland
12.2021 - Current
- Provided timely responses to inquiries regarding the status of claims.
- Assisted injured workers in understanding their rights under the Workers' Compensation Act.
- Processed a high volume of customer payments accurately and in a timely manner.
- Utilized software programs to enter data into the system and maintain records.
- Coordinated with other departments to ensure that all necessary documentation was completed correctly.
- Provide support to internal staff members regarding processing procedures and protocols.
- Monitored workflow patterns in order to maximize efficiency throughout the department.
- Communicate by telephone and email for routine exchange of information.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Assists with the administration of the return to work program of employees injured on duty.
- Coordination of medical documentation substantiating the ability to perform work, modification of assignments to fit medical restrictions.
- Prepares reports, replies to requests for information
Customer Service Supervisor
United States Post Office
Columbia , MD
09.2020 - 12.2021
- Supervise city delivery operations. Monitors clerks and carriers in the sorting and delivery of mail to ensure adherence to applicable service standards.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes in a timely manner via phone and or email.
- Uses delivery reports to identify and resolve deficiencies, such as scanning integrity and delivery compliance.
- Closing the front register, count all of the clerks money for the end of the night for dispatch.
- Ensure all parcels and mail cleared for the evening dispatch.
- Ensure all carriers are back to the station in a timely manner.
- Run the end of night report to ensure all packages have a stop the clock scan on them.
- Run end of day reports and send all reports to management staff and upper management.
City Carrier
United States Post Office
Columbia , Maryland
06.2007 - 12.2021
- Delivered mail to residential and business customers in a timely manner.
- Verified accuracy of addresses on packages and letters before delivery.
- Inspected assigned vehicle for safety issues and reported any mechanical problems to supervisor.
- Loaded mail onto delivery vehicle according to postal regulations.
- Answered customer inquiries regarding mail delivery times, postage rates.
- Adhered strictly to Postal Service regulations concerning safe handling of hazardous materials.
- Handled undeliverable mail in accordance with established procedures.
- Arranged mail in delivery sequence each morning.
- Utilized portable scanners to mark item delivered to residences and businesses, keeping records current and accurate.
- Ensured customer satisfaction by providing prompt, courteous service.
Education
High School Diploma -
Perry Hall High School
Baltimore, MD05-1995
Skills
- Workflow Optimization
- Data Validation
- Process Mapping
Timeline
Occupational Health Processing Specialist
United States Post Office
12.2021 - Current
Customer Service Supervisor
United States Post Office
09.2020 - 12.2021
City Carrier
United States Post Office
06.2007 - 12.2021
High School Diploma -
Perry Hall High School
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