Quo-Vadis Freeman
Atlanta,GA
Summary
Experienced professional with a proven track record in administration and customer service. Efficiently manages and coordinates tasks to ensure smooth operations and exceptional customer satisfaction. Implements efficient processes, resolves issues, and delivers high-quality service. Committed to exceeding expectations and contributing to organizational success.
Overview
9
9
years of professional experience
Work History
National Account-Sales Coordinator
TK Elevator Corporation
01.2021 - Current
- This person will be responsible for coordinating and supporting the National Account Managers
- Support to the National Account Managers and provide exceptional customer service to client base
- Support sales growth by researching potential customers and assisting with implementation of strategies to obtain new business
- Provide administrative support such as gathering data for revenue monthly reports, managing growth report and coordinating field surveys of customer's equipment for RFPs
- Work with the legal team to obtain COIs for customers
- Prepare contracts, addendums, riders, spreadsheets, proposals, extensive use of Excel
- Manage current client portfolios by entering and maintaining client information in the web-based computer application
- Resolve calls from customers for service requests, contract scope inquiries, billing issues and escalated matters
- Responsible for coordinating National Accounts contract rollouts
- Responsible for daily communication with member of the thyssenkrupp field organization: Branch Managers, Sales Representatives, and Accounts Receivable personnel
- Ability to assess a situation and make an educated decision based on the facts and information that surrounds the situation
Receptionist
Thornton Road Hyundai
01.2016 - 01.2020
- Greeting and welcoming guests and providing them with a positive first impression of the organization
- Works collaboratively with staff and other departments to ensure smooth function of the department
- Directing guests and answering their questions
- Notifying other workers of visitor arrival
- Maintaining security and telecommunications systems
- Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges
- Complying with procedures, rules, and regulations on keeping a safe and clean reception area
- Documenting and communicating various action, irregularities, and continuing need
- Contributing to the team by accomplishing tasks as needed
- Answering the telephones; taking and relaying messages; providing information to callers
- Providing administrative and clerical support
- Preparing letters and documents
- Scheduling appointments and maintain appointment calendar
Education
Masters - Cybersecurity
Southern New Hampshire University
Hooksett, NHBachelor of Science - Psychology
University of West Georgia
Carrollton, GA05.2020
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Process Documentation & Workflow Development
- Problem-Solving & Critical Thinking
- Communication & Collaboration
- System Integration & Coordination
- Project Coordination
- Problem-Solving & Critical Thinking
Keywords
- Customer Service
- Administrative Services
- Account Management
- Relationship Management
- Corporate Relations
Timeline
National Account-Sales Coordinator
TK Elevator Corporation
01.2021 - Current
Receptionist
Thornton Road Hyundai
01.2016 - 01.2020
Bachelor of Science - Psychology
University of West Georgia
Masters - Cybersecurity
Southern New Hampshire University
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