Quoc Phu
San Jose,CA
Summary
Dynamic Department Manager with a proven track record at McDonald's, enhancing customer satisfaction and streamlining inventory. Excelled in staff development and operations, boosting team versatility and performance. Skilled in relationship building, adept at fostering team cohesion and driving sales through effective communication and strategic marketing initiatives.
Overview
9
9
years of professional experience
Work History
Department Manager
McDonald's
03.2019 - 08.2024
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Front of House Server
Hometown Noodle
04.2017 - 12.2018
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
- Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
- Displayed excellent interpersonal skills when interacting with diverse clientele on a daily basis.
- Effectively communicated dietary restrictions or special requests from customers to kitchen staff.
Crew Member
McDonald's Restaurant
01.2016 - 01.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Diploma -
Independence Highschool
San Jose, CA05.2015
Skills
- Staff Development
- Product and service sales
- Order management
- Operations
- Relationship building and management
- Goals and performance
- Sales and marketing
Timeline
Department Manager
McDonald's
03.2019 - 08.2024
Front of House Server
Hometown Noodle
04.2017 - 12.2018
Crew Member
McDonald's Restaurant
01.2016 - 01.2018
Diploma -
Independence Highschool
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