Quoshauna Francis
New Orleans,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Housekeeper
Ochsner West Campus (ABM)
Jefferson, LA
02.2021 - 08.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Sale Associate/Customer Service
Walmart
05.2019 - 08.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Executes excellent sales floor merchandising and selling.
Office Assistant/Customer Service
Reliable Community Care
05.2017 - 08.2020
- Assist With all office needs
- Supported staff on special assignments and ad hoc projects.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Carried out day-day-day duties accurately and efficiently.
Site Supervisor/Security Officer
Wiser Security
02.2017 - 05.2019
- I was site supervisor I patrol different areas making show the workers was doing what they was supposed to do also it was my responsibility to make the schedules weekly and make sure payroll was correct and in on time
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored employee activities, confirming compliance with security regulations.
Housekeeping
East Jefferson General Hospital
07.2014 - 08.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Child Care Attendant
Beautiful Minds Child Care
01.2011 - 06.2016
- Cared for children ages 2 to 5 in nurturing and age-appropriate way.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys each.
- Helped children develop motor skills in preparation for preschool and kindergarten.
Crew Member
McDonald's
Slidell, LA
02.2009 - 12.2013
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Education
Blue Cliff College - Metairie
Metairie, LA08.2009
High school diploma -
John F Kennedy High School
New Orleans, LA05.2005
Skills
- Commercial and Residential Cleaning
- Inbound and Outbound Calling
- Customer Service and Assistance
- Selling Skills
- Call Control
- Billing Procedures
- Microsoft Office
- Document Typing and Formatting
- Data Entry and 10-Key
- Update Records
- Personnel Scheduling
- Document and File Management
Certification
First Aid Certification CPR Certification
Timeline
Housekeeper
Ochsner West Campus (ABM)
02.2021 - 08.2021
Sale Associate/Customer Service
Walmart
05.2019 - 08.2020
Office Assistant/Customer Service
Reliable Community Care
05.2017 - 08.2020
Site Supervisor/Security Officer
Wiser Security
02.2017 - 05.2019
Housekeeping
East Jefferson General Hospital
07.2014 - 08.2017
Child Care Attendant
Beautiful Minds Child Care
01.2011 - 06.2016
Crew Member
McDonald's
02.2009 - 12.2013
Blue Cliff College - Metairie
High school diploma -
John F Kennedy High School
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