Qurat Hashmi
Stansbury Park,UT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Membership Reward Representative
American Express
Virtual
03.2024 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Reward Redemption
- Value Generation
Value Generation Coach
American Epxress
Virtual (Utah)
10.2021 - 02.2024
- Value Generation Coach for EDGE program. Coached 120 CCPs from NA, Manila and LAC.
- Utilized positive communication to encourage team and promote integrity and respect.
- Collaborated with other coaches to create and execute game plans.
- Monitored team practices to establish high level of performance.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Taught players how to run specific game plays in order to build cohesive, structured team.
- Analyzed and evaluated team performance metrics to identify areas of improvement.
- Provided feedback to coaches to improve teaching techniques and increase drive to succeed.
- Assisted in recruitment and selection of additional coaching staff to establish strong and competent team.
- Developed and implemented comprehensive training program for new coaches to increase resilience and performance.
- Offered constructive feedback to colleagues to help reach goals.
- Developed relationships with colleagues to provide ongoing support and encouragement.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Utilized various coaching models and techniques to maximize colleague success.
- Facilitated group coaching sessions and provided individual coaching support.
- Developed and delivered presentations to educate colleagues on topics related to coaching.
RESOLUTION SPECIALIST II
Wells Fargo
08.2020 - 10.2021
- Remote
- Expert for providing a quality customer experience while working to collect/resolve outstanding account balances
- Develop location information about debtors for purpose of collecting past due payments
- Work in a professional, customer-centric high-volume environment contacting customers to determine reason for payment delinquency and to obtain payment commitment
- Possess high level of decision-making skill when working on accounts
- Mitigate risk by adhering to all policies and procedures, as well as local, State and Federal regulations
- Research and provide guidance to resolve the most complex escalated inquiries and issues
- Assist with compiling statistical reports and other special projects
- Develop Payment Plans
Education
Bachelors Of Medicine And Bachelors Or Surgery -
Khyber Medical Univeristy
Skills
- Motivational Leadership
- Verbal and Written Communication
- Time management
- Customer service
- Motivational Techniques
- Skilled in Microsoft Office
- Reliable and Responsible
Languages
Urdu
Native or Bilingual
Hindi
Native or Bilingual
English
Full Professional
Punjabi
Full Professional
Timeline
Membership Reward Representative
American Express
03.2024 - Current
Value Generation Coach
American Epxress
10.2021 - 02.2024
RESOLUTION SPECIALIST II
Wells Fargo
08.2020 - 10.2021
Bachelors Of Medicine And Bachelors Or Surgery -
Khyber Medical Univeristy