Qushendrik Otto
Royal Palm Beach
Summary
Highly professional with knowledgeable experience in front desk concierge roles. Demonstrates strong understanding of customer service, communication and problem-solving skills essential for managing front-desk operations. I developed an ability to create welcoming environments for guests, effectively handle administrative duties. My work strategy’s resulted in enhanced guest satisfaction and improved efficiency.
I am also a motivated electrician apprentice presently undergoing classes in both residential and commercial electrical work. Excellent problem-solving abilities, safety awareness, and attention to detail. Eager to learn practical skills and advance in the electrical industry.
Overview
4
4
years of professional experience
2027
2027
years of post-secondary education
Work History
Front Desk Concierge
American Express, Escape Lounge the Centurion Studio Partner
Palm Beach International Airport
08.2023 - Current
- Perform basic administrative, secretarial and reception duties.
- Scan boarding passes and ensure pricing is accurate.
- Entry invoices orders and petty cash receipts.
- Welcoming visitors and clients.
Business Development Center (BDC) Representative
Prestine Auto Detailz
07.2022 - Current
- Identify sales lead among new and existing customers and maintain client relationships.
- Develop new business by making inbound and outbound calls.
- Schedule and confirm car service appointments for vehicles.
- Maintains communication with customers to ensure satisfaction with service.
Bartender & Server
Wellington International
12.2022 - 04.2024
- Mixing & Serving Food and Drinks
- Customer Service
- Cash Handling & Bar Maintenance
Education
Residential and Commercial Electrician -
Palm Beach State College
High School -
Royal Palm Beach High School
High School -
Royal Palm Beach High School
Skills
- Teamwork
- Client Relations
- Critical thinking
- Problem solver
- Technical skills
- Data/invoice entry
- Multitasking
- Handle petty cash
- Knowledge of POS system
- Customer service
- Sales strategies
- Conflict resolution
- Electrical Theory
- Wiring systems
- Hands on work
- Blueprint Reading
- Tools proficiency
Languages
- English (Fluent)
- Spanish (Intermediate)
- Papiamentu (Native)
Timeline
Front Desk Concierge
American Express, Escape Lounge the Centurion Studio Partner
08.2023 - Current
Bartender & Server
Wellington International
12.2022 - 04.2024
Business Development Center (BDC) Representative
Prestine Auto Detailz
07.2022 - Current
Residential and Commercial Electrician -
Palm Beach State College
High School -
Royal Palm Beach High School
High School -
Royal Palm Beach High School