Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Mario Roldan

Summary

Senior majoring in Sports Management with hands-on experience in customer service and event operations in fast-paced sports settings. Proven ability to enhance fan engagement and support team dynamics through roles at major events and collegiate athletics, including managing tennis court reservations and assisting with Division I team operations.

Overview

7
7
years of professional experience

Work History

Front Desk Concierge

SPORTIME / John McEnroe Tennis Academy
Roslyn, NY
01.2024 - Current
  • Delivered exceptional customer service and support to members, athletes, coaches, and guests to enhance overall experience.
  • Coordinated tennis court reservations using APTUS software to ensure efficient scheduling in a fast-paced sports environment.
  • Supported daily operations by utilizing communication, organization, and problem-solving skills to streamline processes.

Men's Tennis Team Manager / Racquet Stringer

St. John's University Athletics
Queens, NY
01.2024 - Current
  • String and maintain racquets for the St. John's Division I men's tennis team.
  • Assisted coaches and student-athletes in daily operations and practice sessions to ensure smooth team function.
  • Demonstrated reliability and teamwork during NCAA practices and competitions, contributing to team cohesion and performance.

Assistant Head Coach / Tennis Instructor

Shibley Day Camp
Roslyn, NY
06.2022 - 08.2023
  • Instructed groups of 20-30 students on tennis fundamentals and teamwork, fostering collaboration and improving player performance.
  • Coordinated tennis drills, tournaments, and group activities for campers, enhancing skill development and engagement.
  • Supervised daily activities, cultivating a positive and engaging environment that encouraged participation and skill growth.

US Open Ball Person

USTA Billie Jean King National Tennis Center
Flushing, NY
08.2019 - 09.2022
  • Served as ball person during professional US Open matches, ensuring smooth gameplay.
  • Coordinated ball-person teams during matches, facilitating effective communication and teamwork.
  • Supported match operations in fast-paced, high-pressure environment, contributing to overall match efficiency.

Education

Bachelor of Science - Sports Management

St. John's University
Queens, NY
05-2027

Skills

  • Customer Service
  • Communication
  • Event Operations
  • Teamwork
  • Leadership
  • APTUS Software
  • Sports Marketing Interest
  • Organization
  • Problem Solving
  • Cash handling experience
  • Strong multitasking
  • POS systems
  • Hospitality services

Activities

  • Practice Squad Member - St. John's University Men's Tennis Team
  • Former #1 Singles Player - Monsignor McClancy Memorial High School Tennis Team
  • Led team to the CHSAA Finals in 2023

Timeline

Front Desk Concierge

SPORTIME / John McEnroe Tennis Academy
01.2024 - Current

Men's Tennis Team Manager / Racquet Stringer

St. John's University Athletics
01.2024 - Current

Assistant Head Coach / Tennis Instructor

Shibley Day Camp
06.2022 - 08.2023

US Open Ball Person

USTA Billie Jean King National Tennis Center
08.2019 - 09.2022

Bachelor of Science - Sports Management

St. John's University
Mario Roldan