Qutisha Allsbrook
Hartsville,SC
Summary
Dynamic and results-driven professional with extensive experience at Burger King, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and improving cash handling accuracy. Skilled in strategic planning and staff development, fostering a positive work environment while achieving operational goals.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Burger King
Hartsville, SC
04.2020 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Cashier Team Lead
Burger King
10.2018 - 03.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
Bachelor Of Applied Arts And Science - Registered Nurse
Grand Canyon University
Phoenix, AZAssociate Of Applied Business - Business Administration And Management
Colorado Technical University
Colorado Springs, COHartsville High
Hartsville, SC06.2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Task delegation
- Goal setting
- Strategic planning
- Staff development
Timeline
Assistant Manager
Burger King
04.2020 - Current
Cashier Team Lead
Burger King
10.2018 - 03.2020
Bachelor Of Applied Arts And Science - Registered Nurse
Grand Canyon University
Associate Of Applied Business - Business Administration And Management
Colorado Technical University
Hartsville High