Quty Makaya John
Honolulu,HI
Summary
Experienced PBX Operator with strong switchboard operation, call routing, and paging system skills in hospital settings. Known for calm, accurate communication during urgent and routine situations.
Overview
27
27
years of professional experience
Work History
PBX Operator
Straub Benioff Medical Center
Honolulu, Hawaii
02.2000 - Current
- Routed emergency, urgent, and routine calls through PBX switchboard lines.
- Operated multi-line telephone system to answer incoming calls and direct callers to specific destinations
- Answered incoming calls for medical center patients, staff, and departments.
- Operated paging system for physicians, nurses, and hospital support teams.
- Monitored switchboard activity and maintained clear communication across hospital units.
- Logged messages and relayed time-sensitive updates to staff members.
- Supported hospital communication flow during busy shifts and after-hours coverage.
- Verified call information to ensure accurate message delivery to appropriate teams before forwarding messages.
- Managed multiple tasks simultaneously, maintaining high accuracy in call routing and message handling.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Recorded messages from callers and relayed them to the appropriate personnel in a timely manner.
- Provided training and coaching to new PBX operators.
- Assisted in training new PBX operators on how to use the system correctly.
- Developed and updated business phone directory to reflect current employees and other changes.
- Handled customer requests efficiently while maintaining professionalism at all times.
- Responded promptly to emergency calls for assistance.
- Provided customer service support by answering questions, resolving issues, and providing information.
- Escalated complex customer service issues to management when necessary.
- Assisted external callers with department directory information as needed.
- Utilized the public address system to promptly page employees and facilitate timely communication. over PA system to ensure prompt connection with callers.
Education
High School Diploma -
Brigham Young University Hawaii
Honolulu, HI06-1991
Skills
- Switchboard management
- Call routing
- Paging systems
- Message logging
- Directory maintenance
- Emergency response
- Telephone communication
Timeline
PBX Operator
Straub Benioff Medical Center
02.2000 - Current
High School Diploma -
Brigham Young University Hawaii