Vanessa Wood
Salt Lake City,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
PBX Operator
Holy Cross Hospital - Salt Lake
Salt Lake City, UT
03.2023 - Current
- Maintaine company phone directory with current extensions and staff information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answer calls and engaged customers with friendly, professional demeanor.
- Monitors and initiates protocols for life safety alarms
- Follows pre-established guidelines to perform job functions
- Applies knowledge of commonly used terminology, concepts, practices, and procedures within the hospital
Customer Service Specialist
United Airlines
Houston, TX
06.1998 - 10.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to purchase airline tickets and other add ons.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Assisted top tier travel agents with errors in booking clients airline tickets and issuing waivers within company guidelines
Education
High School Diploma -
Kearns High School
Kearns, UT06.1990
Skills
- Personnel Management
- Strong Telephone Etiquette
- Managing Phone Systems
- Customer Inquiries
- Typing Skills
- PA Systems
- Answering Questions
- Excellent Phone Demeanor
- Clear Communication
- Computer Skills
- Switchboard Management
Timeline
PBX Operator
Holy Cross Hospital - Salt Lake
03.2023 - Current
Customer Service Specialist
United Airlines
06.1998 - 10.2021
High School Diploma -
Kearns High School