QUYNHNHU NGUYEN
Albuquerque,NM
Summary
- Accomplished Operations Manager with strong record of business leadership and continuous improvement.
- Monitors performance and identifies issues to implement new technologies and optimize resources. Results-driven leader with skills in budget management and supply chain practice.
- Offers 10+ years in customer service industry environments and abilities in managing business which is includes financial, employees and operational.
- Trained in Accounting and management.
- Dedicated professional with demonstrated strengths in customer service, time management and trend tracking.
- Capable manager experienced working in challenging environments.
- Offers strong communication and management abilities.
- Considered hardworking, ethical and detail-oriented.
- Familiar with budget management and financial principles.
- Excellent time management skilled at completing daily assignments and contributing to team success.
- Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Excited about opportunity to take next career step with Bernalillo Public School.
Overview
10
10
years of professional experience
Work History
Manager of Operations
Queen Bee Nails
Albuquerque, New Mexico
02.2014 - Current
- Employed conflict management techniques to optimize customer satisfaction and retention
- Arranged crew schedules to align with business and project demands
- Coordinated operations successfully to uphold reputation for professionalism and results
- Organized resources, supplies and teams to meet operational demand and core metrics
- Communicated clear objectives and implemented hands-on strategies resulting in peak performance
- Use problem-solving abilities to anticipate and troubleshoot issues threatening to disrupt operations
- Developed mechanisms and tools to maintain critical data tracking for operational records
- Provided quality services to engage clients and increase product sales
- Conducted staff meetings to review work activities and drive continuous improvement
- Organized regular inventory counts to keep records accurate and identify supply needs or loss points
- Maintained financial and administrative controls, accurately tracking funds and keeping records current
- Set prices or credit terms for goods or services based on forecasts or customer demand
- Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues
- Prepared staff work schedules and assigned specific duties
- Oversaw inventory management activities including ordering supplies as needed
- Investigated customer complaints related to product and service quality or delivery issues
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance
- Engaged with existing and potential clients to gain insight into needs
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
Sales Associate
Village Pizza & Wings
Corrales, NM
10.2022 - 04.2023
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
Sales Associate
Walmart
Albuquerque, New Mexico
10.2021 - 04.2022
- Engaged customers in friendly, professional dialogue to determine needs
- Sold various products by explaining unique features and educating customers on proper application or usage
- Built and maintained relationships with peers and upper management to drive team success
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Used technology resources to assist customers in locating and selecting items
- Answered incoming telephone calls to provide store, products and services information.
Education
Master of Business Administration (M.B.A in Business Administration -
Southern New Hempshire University
02.2024
Bachelor of Science (B.S in Accounting -
Grand Canyon University
08.2021
Skills
- Process improvement
- Employee training
- Risk management
- Cross-functional collaboration
- Strategic planning
- Customer retention
- Staff management
- Inventory control
- Performance improvement
- Business management
- Bookkeeping/Payroll
- Cash Management
- Customer service
- Document Control
- Contract Management
- Health and Safety Compliance
- Organizational Management
- P&L Management
- Customer Service
Languages
- Vietnamese- native
- English- fluent
References
- Heidi Chowning, Tax and Revenue Department Audit and Compliance Division/ Audit Bureau Chief – Retired, (505) 263-6169
- Sheena Ferguson, State of New Mexico Board of Nursing DNP, MSN, RN, (505) 440-3874, nmsionnagh@gmail.com/ Sheena.Ferguson@bon.nm.gov
- Maureen C. Casey, Lieutenant Colonel (Retired) USAF, (505) 550-1902, mocasey01@outloocl.com
- Tammy Bradford, USDA Forest Service HR Assistant, (505) 264 0327, Tammy.Bradford@USDA.gov
- Joan Benavidez, Wells Fargo Branch Manager, (505) 792 0661, joan.benavidez@wellsfargo.com
Timeline
Sales Associate
Village Pizza & Wings
10.2022 - 04.2023
Sales Associate
Walmart
10.2021 - 04.2022
Manager of Operations
Queen Bee Nails
02.2014 - Current
Master of Business Administration (M.B.A in Business Administration -
Southern New Hempshire University
Bachelor of Science (B.S in Accounting -
Grand Canyon University
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