Quynh Vo
San Diego,CA
Summary
Organized and dedicated with experience in providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Mailroom Clerk
UCLA Housing
09.2021 - 06.2023
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained customer satisfaction by responding to customer inquiries and complaints.
- Developed strategies to speed up mail mail sorting and delivery processes.
- Assisted with implementing new mailroom systems and training staff to improve operations.
Intern
PiKNiK & Company
10.2020 - 01.2021
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Actively developed and assembled hardware technology for efficient and successful use by company staff
- Participated in workshops and presentations related to projects to gain knowledge.
Teacher's Assistant
Holy Spirit Catholic Church
09.2018 - 06.2019
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Assisted lead teachers with lesson plan creation and materials development .
Editor
The Preuss School Newspaper
08.2018 - 06.2019
- Prepared, rewrote, and edited pieces to improve readability and impact.
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
- Determined readiness of written pieces, made changes, and approved final versions for publication.
- Communicated directly with writers to collaboratively assess work and guide editorial improvements.
- Led and managed multiple projects from conceptual stage through to launch.
- Managed team of writers and junior editors to deliver accurate and engaging content.
Club Secretary
The Preuss School Robotics Team
08.2018 - 06.2019
- Supported senior club leadership with planning, records management and general clerical support.
- Arranged meeting agendas, distributed details and documented meeting activities.
- Informed club members about upcoming events or meetings through email blasts and letters..
- Tracked meeting action plans and followed up with parties for required coordination.
- Established administrative work procedures to track staff's daily tasks.
Education
Bachelor of Arts - Sociology
University of California - Los Angeles
Los Angeles, CA06.2023
Skills
- Customer Support
- Administrative Support
- Problem-Solving Skills
- Strong Organization Skills
- Time Management Skills
- Manage Correspondence
- Employee Training
- Research and Analytical Skills
Languages
Vietnamese
Native or Bilingual
Spanish
Elementary
Timeline
Mailroom Clerk
UCLA Housing
09.2021 - 06.2023
Intern
PiKNiK & Company
10.2020 - 01.2021
Teacher's Assistant
Holy Spirit Catholic Church
09.2018 - 06.2019
Editor
The Preuss School Newspaper
08.2018 - 06.2019
Club Secretary
The Preuss School Robotics Team
08.2018 - 06.2019
Bachelor of Arts - Sociology
University of California - Los Angeles
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