Summary
Overview
Work History
Education
Skills
Timeline
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QwaShadda Peatross

Danville,VA

Summary

Dynamic professional with a proven track record in customer service and data entry, demonstrated during my tenure at Spectrum. Excelled in critical thinking and multitasking, significantly enhancing customer satisfaction and operational efficiency. Skilled in team leadership and strategic planning, I consistently exceed employer expectations by focusing on impactful achievements.

Overview

9
9
years of professional experience

Work History

CNA

Consumer Direct Personal Care
Danville, VA
08.2016 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Assistant Store Manager

T-Mobile
Danville, VA
09.2022 - 12.2024
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
  • Rotated merchandise and displays to feature new products and promotions.

Call Center Representative

Spectrum
Greensboro, NC
02.2021 - 09.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

High School Diploma -

George Washington Highschool
Danville,VA
05-2017

Skills

  • Data entry
  • Critical thinking
  • Multitasking
  • Excellent communication
  • Team leadership
  • Time management
  • Verbal and written communication
  • Complex Problem-solving
  • Customer service
  • Documentation and reporting
  • Strategic planning
  • Schedule preparation

Timeline

Assistant Store Manager

T-Mobile
09.2022 - 12.2024

Call Center Representative

Spectrum
02.2021 - 09.2022

CNA

Consumer Direct Personal Care
08.2016 - Current

High School Diploma -

George Washington Highschool
QwaShadda Peatross