Qynasia Bukhari
Newark,NJ
Overview
14
14
years of professional experience
Work History
Call Center Representative
Maximus
Newark, NJ
10.2024 - 02.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Met customer call guidelines for service levels, handle time and productivity.
Cook
Prudential Center Downtown Newark NJ
Newark, NJ
01.2015 - 04.2024
- Provide Customer Service
- Cook
- Prep/cook food for customers
Customer Service Call Center (T-Mobile)
09.2012 - 01.2015
- Answer phone calls
- Provide answers for inquiring questions
Popeye’s
02.2012 - 08.2012
- Provide Customer service
- Operate computerized cash register system
- Clean store every hour
Macys
02.2011 - 05.2012
- Maintain and restock inventory
- Provide customer service
- Operate computerized cash register system
Education
High School -
West Side High School
Newark, NJ06.2011
Skills
- Microsoft Word
- Excel
- PowerPoint
- Internet
Timeline
Call Center Representative
Maximus
10.2024 - 02.2025
Cook
Prudential Center Downtown Newark NJ
01.2015 - 04.2024
Customer Service Call Center (T-Mobile)
09.2012 - 01.2015
Popeye’s
02.2012 - 08.2012
Macys
02.2011 - 05.2012
High School -
West Side High School