Overview
Work History
Education
Skills
Timeline
Generic

Qynasia Bukhari

Newark,NJ

Overview

14
14
years of professional experience

Work History

Call Center Representative

Maximus
10.2024 - 02.2025
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Met customer call guidelines for service levels, handle time and productivity.

Cook

Prudential Center Downtown Newark NJ
01.2015 - 04.2024
  • Provide Customer Service
  • Cook
  • Prep/cook food for customers

Customer Service Call Center (T-Mobile)
09.2012 - 01.2015
  • Answer phone calls
  • Provide answers for inquiring questions

Popeye’s
02.2012 - 08.2012
  • Provide Customer service
  • Operate computerized cash register system
  • Clean store every hour

Macys
02.2011 - 05.2012
  • Maintain and restock inventory
  • Provide customer service
  • Operate computerized cash register system

Education

High School -

West Side High School
Newark, NJ
06.2011

Skills

  • Microsoft Word
  • Excel
  • PowerPoint
  • Internet

Timeline

Call Center Representative

Maximus
10.2024 - 02.2025

Cook

Prudential Center Downtown Newark NJ
01.2015 - 04.2024

Customer Service Call Center (T-Mobile)
09.2012 - 01.2015

Popeye’s
02.2012 - 08.2012

Macys
02.2011 - 05.2012

High School -

West Side High School

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Qynasia Bukhari