Rachael Sayer

• Resolved client inquiries and concerns promptly, ensuring their satisfaction with chosen Medicare plans.
• Collaborated with team members on marketing initiatives, driving brand awareness and attracting new clients.
• Built strong relationships with clients for long-term success by providing exceptional customer service and support.
• Conducted thorough needs assessments for each client, recommending the most suitable Medicare plans based on their unique requirements.

Additional supporting experience in this position include completing MAPD enrollments throughout AEP and OEP. This task involved both, correcting and/or confirming enrollment periods on legal documents for agents and clients in need and discovering eligibility status for clients.

• Applied effective time management techniques to meet tight deadlines.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations while providing exceptional service.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.

• Led daily instruction to a total of 175 students with self created fast-paced and engaging lessons in several content areas that varied in diversity of languages, time periods, and cultures.
• Engaged in problem-solving activities to support student comprehension by means of virtual communication and instruction during pandemic.
• Consistently achieved high evaluation scores from all supervisors.
• Managed finances for choir department by fundraising each year, collecting fees, purchasing materials needed for all choir department activities, and budgeting for future years.
• Scheduled and directed events such as concerts and after hour rehearsals in accordance with district calendar.
• Attended meetings, seminars, and conferences for growth and professional development at district, state and national levels .
• Exceeded self-initiated quarterly and annual goals through set of creative analytic skills, superior task prioritization, and resilient work ethic.

• Consistently ranked highest in sales of priority products.
• Communicated thorough knowledge of products in prompt manner with contingency upon individual requirements of each patron, enabling customers to quickly make personal decisions based on taste, interest, and specific dietary requirements.
• Acknowledged for displaying enthusiasm and demonstrating excellent service to customers which increased referrals and promoted long-term loyalty.
• Resolved customer complaints professionally by use of individualized and empathetic communication, problem-solving skills, and diplomatic commitment to serving community.
• Trained novice staff members on use of POS system and in communication skills.

• Selected for leading roles in two productions.
• Participated in workshops for development in areas of vocal technique, business and entrepreneurship, German language, and acting.
• Performed with renowned vocal artists and studied under distinguished educators from Italy, Austria and Germany.