Hannah Conrad
Maryville,TN
Summary
Hardworking Assistant General Manager with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members. Prioritizes food safety regulations.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Dunkin' (Bluemont Group, LLC)
12.2017 - Current
- Assisted in training new employees on proper protocols and customer service standards.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept restaurant compliant with health codes and sanitation requirements.
- Resolved issues with patrons by using careful listening and communication skills.
- Built relationships with customers to encourage repeat business.
- Mentored and motivated team members to achieve business goals, such as Speed of Service
Shift Manager/Key Holder
Jim And Patty's Coffee
07.2022 - 01.2023
- Opened and closed store 4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Counted out cash drawers and balanced totals.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Crew Member
Bojangles'
10.2015 - 06.2017
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register and processed various forms of payment.
- Collaborated with team members to complete orders.
Education
Certification - Esthetics
Douglas J Aveda Institute
Knoxville, TN12.2017
High School Diploma -
William Blount High School
Maryville, TN05.2017
Skills
- Training and Development
- Customer Satisfaction
- POS Terminal Operation
- Cleaning Policy Enforcement
- Production Standards
- High-Volume Environment
Accomplishments
- Achieved a final score of 98 on health inspection in 2023
- Conducted restaurant operations independently for extended periods of time while manager was ill
- Assisted in achieving highest amount of charitable donations in 2021
Timeline
Shift Manager/Key Holder
Jim And Patty's Coffee
07.2022 - 01.2023
Assistant General Manager
Dunkin' (Bluemont Group, LLC)
12.2017 - Current
Crew Member
Bojangles'
10.2015 - 06.2017
Certification - Esthetics
Douglas J Aveda Institute
High School Diploma -
William Blount High School
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