RAHUL YOGI
Severn,MD
Summary
Motivated Customer Service Professional with a diverse background in business development and client management. Drove significant revenue growth through strategic sales approaches and strengthened customer relationships. Demonstrated discipline, innovation, and dedication, resulting in achievement of sales targets and long-term client partnerships.
Overview
3
3
Languages
13
13
years of professional experience
Work History
Sales Executive
Fitzgerald Mazda
Annapolis, MD
03.2026 - Current
- Cultivated strong customer relationships to enhance sales opportunities and drive repeat business.
- Demonstrated expertise in vehicle features, resulting in informed customer decision-making and higher satisfaction rates.
- Developed and maintained strong customer relationships to enhance sales opportunities.
- Conducted product demonstrations and presentations to effectively showcase vehicle features.
- Collaborated with the marketing team to create targeted promotional campaigns for new models.
Sales Supervisor
Charles Village Liquors
MD
05.2023 - 12.2025
- Supervised the sales team to enhance customer service and drive revenue growth.
- Developed training programs for staff to improve product knowledge and sales techniques.
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on sales techniques and customer service best practices.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
Guest Service Assistant
Citrus Grande
Hollywood Hill
04.2018 - 02.2023
- Provided exceptional customer service by resolving guest inquiries and complaints promptly.
- Assisted in managing front desk operations, ensuring smooth check-in and check-out processes.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted with training new staff on operational procedures and customer interaction techniques.
- Coordinated daily activities to ensure smooth front desk operations and guest satisfaction.
Guest Service Assistant
Marriott International
Sanya, China
08.2016 - 01.2018
- Collaborated with housekeeping to maintain high cleanliness standards across guest areas.
- Trained new staff on company policies, enhancing team efficiency and service quality.
- Delivered exceptional guest experiences by addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline check-in processes, enhancing service efficiency.
- Trained new staff on customer service protocols and systems to ensure consistent service quality.
Guest Service Trainee
Great Wall International Hotel
China
06.2013 - 06.2015
- Assisted in daily operations, ensuring smooth front desk and guest service functions.
- Responded to guest inquiries, providing information on services and local attractions.
- Delivered exceptional guest service, resolving inquiries and complaints to enhance customer satisfaction.
- Assisted in daily operations, ensuring smooth communication among departments for efficient service delivery.
- Supported team members in executing restaurant and event setups, maintaining high standards of cleanliness and organization.
Education
BTEC Level 3- 90 Credits - Hospitality, British Education
Regents International College
Pracha Uthit, Thailand09.2020
High School Diploma -
Singapore Metropolitan College
Singapore 08.2018
Skills
- Sales expertise
- Multilingual Communication
- Bilingual Communication
- CRM Software Proficiency
- Diverse Customer Engagement
- Client development
- Language translation
- Diverse customer management
- High-pressure adaptability
- Sales skills
- Nepali: Fluent
- Mandarin Chinese: (Basic)
- Russian: (Basic)
Languages
Nepali: Fluent
Mandarin Chinese: (Basic)
Russian: (Basic)
Section name
- Background and Job-Related Experiences: I currently serve as a car sales representative at Fitzgerald Mazda dealership in Annapolis and have previously worked both professionally and internationally in more than 5+ countries, bringing over 6+ years of exceptional experience in customer service and management. I was previously employed as a Guest Service Agent at Marriott International and Hollywood Hill Group: Citrus Grande Resort in Thailand and China. I have experiences from firms like the EXO and Python marketing companies.
- Other Experiences:
- Experienced in automobile, clothing lines.
- Experienced in IVPE Data Science Project, Call handling at busy high paced environment.
- Hours of experience as Hospitality motivational guest speaker/teacher.
- Hours of experience in marketing and promotion experience and with EXO Travel Agency.
- More details & references will be provided upon request.
Personal Information
Date of Birth: 1997-10-26
Timeline
Sales Executive
Fitzgerald Mazda
03.2026 - Current
Sales Supervisor
Charles Village Liquors
05.2023 - 12.2025
Guest Service Assistant
Citrus Grande
04.2018 - 02.2023
Guest Service Assistant
Marriott International
08.2016 - 01.2018
Guest Service Trainee
Great Wall International Hotel
06.2013 - 06.2015
BTEC Level 3- 90 Credits - Hospitality, British Education
Regents International College
High School Diploma -
Singapore Metropolitan College