Raana Iqbal

• Provided excellent customer service to over 500 customers daily, resolving inquiries and complaints quickly and efficiently
• Developed customer service protocols, standards and procedures to improve customer satisfaction and loyalty
• Provided interpretation in Hindi and Urdu.

Provide personal care giving services in accordance with established plan of care

• Assist patient with activities of daily living
• Serve as pleasant and supportive companion
• Assist with mobility and range of motion exercises
• Properly manage household needs
• Work collaboratively with patient and caregivers to assist them in assuming responsibilities toward self-care
• Perform all care giving duties as assigned by Care Manager
• Observe, report and document any changes in the condition of the patient
• Recognize emergency situations and implement appropriate emergency procedures
• Assist in administering medications and implement infection prevention measures.
• Provided mobility assistance such as walking and regular exercising.

• Worked independently in medical emergency unit
• Managed patients admitted due to COVID, Chronic Renal Failure, Chronic Liver Disease, Congestive heart failure, Cerebrovascular accident, and various other medical complications
• Conducted physical examinations of patients and recorded necessary information regarding their health history
• Treated multiple issues and diseases related to internal medicine
• Participated in COVID vaccine research studies.

• Worked in the fields of Pediatrics, General Medicine, General Surgery, and Radiology
• Worked independently in the Trauma Center
• Managed patients who had sustained Heart Attacks, Congestive Heart Failures, Kidney and Liver Failures, Strokes, and many other medical conditions
• Assisted in various surgical procedures regarding the aforesaid medical conditions
• Took samples, recorded vitals, administered medicine, counseled patients, assessed with death summaries, and participated in daily rounds
• Maintained patient records, admissions, and discharges.
• Organized and detail-oriented with a strong work ethic.
• Strengthened communication skills through regular interactions with others.