Rabaya Akhter
jamaica, queens,NY
Summary
Adaptable and dependable professional with experience in customer service at Kasandra Diaz, excelling in behavior management, effective communication, and teamwork. Skilled in POS operations and resolving customer concerns with patience and efficiency, fostering positive visitor experiences. Highly organized and motivated, with proven ability to manage multiple priorities in fast-paced environments. Passionate about contributing to cultural institutions and eager to bring strong service and organizational skills to a museum customer service internship.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier at burlington
kasandra diaz
Queens, New York
10.2024 - Current
- Assisted customers in selecting products and answering inquiries about services.
- Collaborated with team members to manage high-volume customer service during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty to the store.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Behavior Technician at Yellow bus ABA
krystle jorge
Lynbrook, New York
04.2025 - 07.2025
- Engaged clients in therapeutic activities to promote skill development.
- Maintained a safe and supportive environment for clients during sessions.
- Communicated effectively with families regarding client behavior and progress.
- Attended training sessions to enhance knowledge of behavior management techniques.
- Maintained detailed records of sessions, including progress notes, daily logs, incident reports, and program updates.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Attended workshops and seminars related to Autism Spectrum Disorder and ABA best practices.
Teacher's Assistant at Jumpstart America corp
deidra sears
Queens, New York
01.2024 - 05.2024
- Assisted lead teacher with lesson planning and classroom organization.
- Organized classroom supplies and maintained a tidy learning environment.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Supervised children and participated with children in activities.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Distributed and collected tests and homework to prepare for grading by head teacher.
- Supported students with individualized learning needs during activities.
Museum Education Intern at Queens museum
jasmin castillo
Queens, New York
06.2022 - 08.2023
- Greet and assist museum visitors at the front desk or entrance.
- Provide information about exhibits, programs, and memberships.
- Answer visitor questions in person, by phone, or via email.
- Assist with ticketing, admissions, and gift shop transactions.
- Help coordinate tours, group visits, or special events.
- Monitor visitor flow and ensure a safe, inclusive environment.
- Collect visitor feedback to improve the guest experience.
Customer Service Representative at CVS
fransico hernadaz
Queens, New York
01.2022 - 12.2022
- Assisted customers with inquiries and resolved issues efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Bachelor of Arts - Educational Psychology
York College
Jamaica, NY06-2027
High School Diploma -
George Washington High School For The Science
Queens, NY06-2023
Skills
- Behavior management
- Classroom organization
- Effective communication
- Customer service
- Team collaboration
- Lesson planning
- POS system operation
- Cash register operation
- Data entry proficiency
- Retail software proficiency
- Teamwork
- Professional demeanor
- Retail operations
- Customer assistance
- Adaptability and flexibility
- Multitasking and organization
Languages
English
Professional
Bengali
Native/ Bilingual
Timeline
Behavior Technician at Yellow bus ABA
krystle jorge
04.2025 - 07.2025
Customer Service Cashier at burlington
kasandra diaz
10.2024 - Current
Teacher's Assistant at Jumpstart America corp
deidra sears
01.2024 - 05.2024
Museum Education Intern at Queens museum
jasmin castillo
06.2022 - 08.2023
Customer Service Representative at CVS
fransico hernadaz
01.2022 - 12.2022
Bachelor of Arts - Educational Psychology
York College
High School Diploma -
George Washington High School For The Science
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