Rabina Rai
Concord,NH
Summary
Proven leader and dedicated team player with a track record of delivering exceptional customer service and enhancing sales through upselling techniques at Darden Restaurants, Olive Garden. Expert in cash handling and guest engagement, I excel in high-pressure environments, ensuring operational excellence and compliance with health standards. Skilled in training staff and improving service delivery, I bring both hard and soft skills to drive success.
Overview
5
5
years of professional experience
Work History
Server
Darden Restaurants, Olive Garden
03.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Serving/Bartender
Granite Tappas Cocktail Lounge
03.2020 - 08.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Cashier
Market Basket
03.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Human Development And Family Studies
University of New Hampshire
Durham, NH05.2024
High School Diploma -
Concord High School
Concord, NH06.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cooperative
- Leadership Development
- Teamwork and Collaboration
- Effective Leadership
- Team Collaboration
- Organization
- Positive Reinforcement
Languages
Nepali
Native or Bilingual
Additional Information
Community Services
- Bhutanese Americans of NH
- Helped raise 70k for family in need
- Actively helped immigrant families
- NH Bhutanese Women member
Gym, Traveling, Reading, Golfing, & Hiking
I love being active!
Timeline
Server
Darden Restaurants, Olive Garden
03.2022 - Current
Serving/Bartender
Granite Tappas Cocktail Lounge
03.2020 - 08.2021
Cashier
Market Basket
03.2019 - 01.2020
Bachelor of Science - Human Development And Family Studies
University of New Hampshire
High School Diploma -
Concord High School
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