Summary

Overview

Work History

Education

Skills

Timeline

Rabecca Mwania

Forney

Summary

A seasoned Area Manager at Amazon, I spearheaded operations to achieve a remarkable 98.9% on-time task completion rate. My expertise in operations management and team development is demonstrated through a monumental reduction in DPMO and the successful mentoring of staff to higher roles. My approach combines staff management with relationship building, ensuring peak performance and efficiency.

Overview

4

4

years of professional experience

Work History

Area Manager

Amazon

09.2020 - Current

Operations Management:

Led daily operations optimization, resulting in 98.9% on-time task completion rate
Improved Defects Per Million Opportunities (DPMO) from 4,432 to 48 within 6 months through targeted coaching and process improvements:January 2024: 4,432 (baseline)
June 2024: 48 (89.6% reduction)

Team Development:

Developed and implemented stow operation training program, converting non-oversize to oversize stow performance
Mentored Area Manager in Inbound operations, leading to their promotion from L4 to L5 within 12 months
Achieved 95.41% Service Type Compliance for DDX7 during Peak 2024 through focused performance coaching

Process Improvement:

Revolutionized sort team efficiency by implementing new break-time workflow management
Improved Work in Progress (WIP) metrics from 55.70% to 88.94% over 6 months:February 2024: 55.70% (baseline)
July 2024: 88.94% (peak)
August-October 2024: Maintained >87% consistently

Education

Associate of Science - Business Management

Southern New Hampshire

Manchester, NH

12-2014

Skills

Staff management
Operations management
Relationship building and management

Team development
Staff training and development

Timeline

Area Manager

Amazon

09.2020 - Current

Associate of Science - Business Management

Southern New Hampshire