Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rabia Malik

Houston,Texas

Summary

Dynamic customer service professional with proven expertise at SHAHEEN EXPRESS in conflict resolution and relationship building. Adept at enhancing customer satisfaction through active listening and critical thinking. Recognized for minimizing escalations and effectively managing high-stress situations, ensuring positive outcomes for both clients and the organization.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

SHAHEEN EXPRESS
Houston
07.2024 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Associate

A.B.M TECHNOLOGIES
Houston Tx
10.2021 - 07.2023

Coordinated sales efforts while providing management assistance and overseeing inventory.

Modeling world class customer service.

Minimize escalations of any sort.

Nutrition Specialist

Cy Fair Independent School District
Houston Texas
09.2019 - 02.2020

Cashier-cash handling.

Maintained high levels of customer satisfaction through effective service.

Inventory.

Education

High School Diploma -

Punjab College And University

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations

Timeline

Customer Service Representative

SHAHEEN EXPRESS
07.2024 - 03.2025

Sales Associate

A.B.M TECHNOLOGIES
10.2021 - 07.2023

Nutrition Specialist

Cy Fair Independent School District
09.2019 - 02.2020

High School Diploma -

Punjab College And University
Rabia Malik