Rose Bock
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
Queen Bee Service
03.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Consultant
Think Outside The Bocks
Los Angeles, CA
01.2017 - Current
- Analyzed problematic areas to provide recommendations and solutions.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Supported clients with business analysis, documentation, and data modeling.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Director of Marketing and Business Development
VAMP Global Missions
01.2008 - 01.2017
- Continually maintained and improved company's reputation and positive image in markets served.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Created and managed social media campaigns to increase brand engagement.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
Education
Bachelor of Science - Business Administration
Indiana University - Purdue University Fort Wayne
Fort Wayne, IN 08.2021 - Current
Associate of Arts - Transfer Studies & Communications
San Diego Miramar College
San Diego, CA 01.1999 - 06.2002
Skills
- Money Handling Abilities
- Invoice Preparation and Processing
- Materials Transport
- Order Processing
- Customer Relationship Management
- Schedule Mastery
- Closing Sales
- Customer Retention Strategies
- Sales Expertise
- Computer Proficiency
- Microsoft Word
- Customer Relations
- Lead Generation
Languages
Spanish
Native or Bilingual
Timeline
Bachelor of Science - Business Administration
Indiana University - Purdue University Fort Wayne
08.2021 - Current
Customer Service Representative
Queen Bee Service
03.2020 - Current
Consultant
Think Outside The Bocks
01.2017 - Current
Director of Marketing and Business Development
VAMP Global Missions
01.2008 - 01.2017
Associate of Arts - Transfer Studies & Communications
San Diego Miramar College
01.1999 - 06.2002
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