Race Metzger
Knoxville,TN
Summary
Driven by a results-focused approach, I enhanced customer satisfaction at Pilot Flying J through expert problem-solving and efficient complaint resolution. My proficiency in AutoCAD and collaboration with cross-functional teams at Tennessee Automatic Sprinkler, Inc. led to innovative design solutions and improved project accuracy, showcasing my blend of technical expertise and exceptional customer relations skills.
Overview
7
7
years of professional experience
Work History
Specialist II, Fuel Services Support
Pilot Flying J
Knoxville, TN
11.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
CAD Designer
Tennessee Automatic Sprinkler, Inc.
Knoxville, TN
08.2017 - 11.2021
- Supported product development efforts with timely creation of 2D drawings and 3D models based on client requirements.
- Increased accuracy of manufacturing specifications by refining technical drawings for better clarity and precision.
- Delivered exceptional customer service by addressing client concerns quickly and providing solutions tailored to their needs.
- Worked closely with engineers to develop innovative solutions for complex design challenges, leading to successful project completions.
Education
Associate Of Business Administration - Business Administration
Pellissippi State Community College
Knoxville, TNHigh School Diploma -
Central High School
Knoxville, TN2017
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Proficient in Microsoft Office products, Salesforce, AutoCAD
Timeline
Specialist II, Fuel Services Support
Pilot Flying J
11.2021 - Current
CAD Designer
Tennessee Automatic Sprinkler, Inc.
08.2017 - 11.2021
Associate Of Business Administration - Business Administration
Pellissippi State Community College
High School Diploma -
Central High School