Rachael Abraham
Garfield Heights
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Lead Preschool Teacher
The Goddard School
03.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Implemented developmental activities that encourage social and emotional growth.
- Maintained a clean, organized, and inviting learning space for students.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Encouraged critical thinking skills through problem solving activities.
- Collaborated with colleagues on developing new classroom projects and monthly themes.
- Adapted instructional techniques according to student learning styles and progress.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
Lead Pre-K Teacher
Primrose Schools
Broadview Heights
02.2019 - 08.2022
- Supervised classroom activities while ensuring safety and well-being of children.
- Conducted assessments to monitor student growth and adapt instruction as needed.
- Instructed students in academic, social, and emotional skills.
- Established positive relationships with families and community members.
- Facilitated small group instruction sessions for struggling learners.
- Supervised a classroom of up to 20 children aged 4-5 years old.
- Ensured compliance with all local, state, and federal regulations related to early childhood education programs.
- Taught children foundational skills in colors, shapes and letters.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
Hostess/front desk
Winking Lizard Tavern
Independence
06.2018 - 02.2019
- Greeted and welcomed guests promptly upon arrival.
- Resolved customer complaints promptly and courteously.
- Maintained cleanliness of lobby area at all times.
- Handled multi-line phone system to direct calls and take messages.
- Demonstrated ability to handle multiple tasks simultaneously in a fast paced environment.
- Processed payments for guests, including cash transactions and credit card processing.
- Performed data entry into computer systems to maintain accurate records of customer information.
Preschool Teacher
Happy Hills Day Care
Seven Hills
08.2017 - 08.2018
- Collaborated with parents to support children's learning and development needs.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Incorporated music, art, games, books, blocks, puzzles into daily instruction.
- Assisted in providing a safe and secure environment for children.
- Observed children to record development.
- Organized educational materials and resources to create an engaging learning environment.
- Built and strengthened positive relationships with administrators and teaching staff.
Receptionist
Bella Toccare
Brecksville
08.2016 - 08.2017
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed multi-line phone system for incoming and outgoing calls.
- Scheduled and confirmed appointments.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Server
Tgi Fridays
06.2014 - 07.2016
- Provided excellent customer service in a fast-paced restaurant environment.
- Trained new servers on restaurant policies and procedures effectively.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Server
Perkins
08.2012 - 09.2014
Education
High School -
Normandy
Skills
- Effective communication
- Time management
- Relationship building
- Multi-line telephone operations
- Multitasking and organization
- Positive and professional
- Customer service
- Merchandise upselling
- Child development
- Early literacy instruction
- Observational skills
- Empathy and compassion
- Lesson planning
- Classroom management techniques
- Appointment scheduling
- Customer inquiry resolution
- Attention to detail
- Data entry
Assessments
- Building relationships for childcare providers, Proficient, 02/10/24
- Building positive and productive relationships with families of children ages 0-3, Proficient, 2/10/24
- Retail customer service, Proficient, 05/01/25
- Responding to customer situations in a retail setting, Proficient, 05/01/25
- Administrative assistant/receptionist, Proficient, 05/01/25
- Using basic scheduling and organizational skills in an office setting, Proficient, 05/01/25
- Early childhood development, Proficient, 04/01/22
- Knowledge of the development of children ages 0-3 and of ways to foster that development, Proficient 04/01/22
Timeline
Lead Preschool Teacher
The Goddard School
03.2024 - Current
Lead Pre-K Teacher
Primrose Schools
02.2019 - 08.2022
Hostess/front desk
Winking Lizard Tavern
06.2018 - 02.2019
Preschool Teacher
Happy Hills Day Care
08.2017 - 08.2018
Receptionist
Bella Toccare
08.2016 - 08.2017
Server
Tgi Fridays
06.2014 - 07.2016
Server
Perkins
08.2012 - 09.2014
High School -
Normandy