Rachael A. Bruce
Christiansburg,VA
Overview
1
1
Certification
3
3
years of professional experience
Work History
Customer Service Associate
Walmart
Christiansburg, VA
03.2023 - Current
- Processed high-volume financial transactions, including money transfers up to $2,500 daily, ensuring accuracy and compliance
- Verify customer IDs and transaction information, recognize attempts to bypass requirements, and use judgment to refuse transactions when policy or compliance concerns arise
- Handle cash transactions of $2,500 or more and use the store cash-management system to retrieve, replenish, and return tills
- Provided leadership coverage in absence of Team Leads, directing associates, coordinating breaks, managing staffing coverage, and overseeing price and coupon overrides
- Trained new cashiers and customer service associates, ensuring smooth front-end operations by managing register and self-checkout till returns
Education
Master of Business Administration (MBA) -
Radford University
Radford, VA06.2027
Bachelor of Business Administration - Finance
Radford University
Radford, VA06.2026
Skills
- Payment processing
- Cash handling
- ID verification
- Microsoft Excel & Accuracy
- Conflict resolution
- Problem Solving & Analytical Thinking
- Team leadership
Certification
- Emerging Leaders Certification, Radford University
- Wicked Festival Leadership Project, Radford University
- Collaborated on a semester-long project on illegal whaling in Japan; presented findings to judges and earned Gold recognition at the Wicked Festival
Timeline
Customer Service Associate
Walmart
03.2023 - Current
Master of Business Administration (MBA) -
Radford University
Bachelor of Business Administration - Finance
Radford University