Rachael Baker
Nicholasville,KY
Summary
Dynamic and detail-oriented professional with extensive experience as a Referral Coordinator and Surgery Scheduler at Baptist Health Medical Group. Proven expertise in insurance verification and pre-authorizations, coupled with exceptional organizational skills. Successfully enhanced patient care by streamlining referral processes and educating patients on pre-surgery requirements, resulting in improved procedural outcomes.
Overview
23
23
years of professional experience
Work History
Referral Coordinator
Baptist Health Medical Group
10.2013 - 03.2025
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- In office transfer to Surgery Scheduler
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
Medical Receptionist
Womens Care Center
06.2002 - 10.2013
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained multi-line phone system and pleasantly greeted patients.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Copied, scanned, and mailed medical records.
- In office transfer to the business/billing office where precertifications and eligibility verifications were performed for procedures, surgeries, ultrasounds, and maternity delivery.
- Submitted claims to insurance companies
Education
No Degree - Data Entry
Bluegrass Community And Technical College
Lexington, KY05-2005
Skills
- Pre-authorizations
- Insurance verification/precertification thru majority of commercial insurance companies along with medicaid and medicare
- Medical terminology
- Patient scheduling
Timeline
Referral Coordinator
Baptist Health Medical Group
10.2013 - 03.2025
Medical Receptionist
Womens Care Center
06.2002 - 10.2013
No Degree - Data Entry
Bluegrass Community And Technical College
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