Rachael Berkenpas
Grand Rapids,MI
Summary
Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Relations Manager
HOFFMAN LAWN CARE LLC
3520 36th St Se Grand Rapids, MI 49512
07.2016 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
- Managed customer relations on ongoing basis to maximize customer retention.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Demonstrated effective use of lawn care equipment, increasing customer confidence in product purchases.
- Improved customer satisfaction by promptly addressing concerns and offering customized solutions for their lawn care needs.
- Trained and supervised junior lawn care assistants to improve quality of team output.
- Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
- Improved outdoor appearance with regular groundskeeping duties such as lawn care, leaf removal, and snow removal when necessary.
- Boosted curb appeal for client properties with meticulous lawn care services including mowing, edging, trimming, raking leaves, mulching beds.
- Collaborated with team members to provide comprehensive lawn care services, resulting in repeat business from satisfied clients.
Groundskeeper & Pool Filter Operator
CITY OF GRAND RAPIDS PARKS & REC
- Ability to properly use equipment
- Pick up any litter & down branches
- Clean and restock restrooms & Change trashs
- Test chemicals in the pool water
- Fill any empty chemical containers
- Vacuum pool
- Clean locker rooms
- Clean any biohazardous waste in pool or on pool deck
Fitness Attendant & Lifeguard
THE SALVATION ARMY KROC CENTER
06.2014 - Current
- Give orientation of all equipment on fitness floor to members
- Answer fitness members questions
- Clean equipment, organize and check for repairs needed
- Enforce pool guidelines
- Provide CPR, rescue breathing and first-aid when needed
- Maintain cleanliness of pool
Front End Supervisor
FRESH THYME FARMERS MARKET
02.2016 - 07.2016
- Count and balance safe before opening and closing
- Provide excellent customer service
- Run a register and knowledge of all produce PLU's
- Running front end
Student Campus Worker
CAMPUS DINING
08.2010 - 04.2014
- Cashier & Customer Service
- Clean dining rooms & Dishes
- Prepare and serve food
- Stock & Inventory
Crew Member
CHIPOTLE
07.2013 - 11.2013
- Prepare meats, rice and beans for service line
- Make sure food is safe to serve
- Greet customers
Dietary Aide
HOLLAND HOME
01.2008 - 01.2010
- Meal preparation and food service to residents
- Set up dining rooms, clean and take down dining areas
- Wash dishes and vacuum rooms
Education
Bachelor of Science - Exercise Science, Health and Fitness
Grand Valley State University
01.2014
Skills
- Quality assurance
- Workload management
- Attention to detail
- Project management
- Dedicated work ethic
- Detail-oriented
- Customer service
- Problem-solving
- Team management
- Data entry
Certification
- Licensed [Commercial Pesticide Applicator] - [Expires 12/31/2026]
Timeline
Customer Relations Manager
HOFFMAN LAWN CARE LLC
07.2016 - Current
Front End Supervisor
FRESH THYME FARMERS MARKET
02.2016 - 07.2016
Fitness Attendant & Lifeguard
THE SALVATION ARMY KROC CENTER
06.2014 - Current
Crew Member
CHIPOTLE
07.2013 - 11.2013
Student Campus Worker
CAMPUS DINING
08.2010 - 04.2014
Dietary Aide
HOLLAND HOME
01.2008 - 01.2010
Groundskeeper & Pool Filter Operator
CITY OF GRAND RAPIDS PARKS & REC
Bachelor of Science - Exercise Science, Health and Fitness
Grand Valley State University