- Enjoy participating in [activity] for overall physical and mental well-being
- Gym Workouts
- Pilates
- Passionate about balancing physical health with mental and emotional wellness
Florence Grant
Commerce Township
Summary
Results-driven professional with extensive experience in customer relations and inside sales management. Skilled in developing data-driven sales strategies and fostering long-term client relationships. Committed to leveraging CRM proficiency to drive business growth and enhance customer loyalty.
Overview
23
23
years of professional experience
Work History
Customer Relations Manager
Inductoheat
Madison Heights, MI
03.2020 - 01.2026
- Developed and implemented customer feedback systems to enhance service delivery.
- Led cross-functional teams to resolve complex customer issues efficiently.
- Established key performance indicators to monitor customer satisfaction metrics.
- Streamlined communication processes between departments, improving response times.
- Fostered long-term relationships with key clients through personalized engagement strategies.
Inside Sales Manager
Inductoheat
Madison Heights, MI
09.2016 - 03.2020
- Developed sales strategies to increase revenue and market penetration.
- Trained and mentored inside sales team on product knowledge and customer engagement techniques.
- Analyzed sales data to identify trends and adjust tactics for improved performance.
- Fostered relationships with key clients to enhance loyalty and retention rates.
Outside Sales Account Manager
Inductoheat
Madison Heights, MI
03.2003 - 09.2016
- Developed and maintained strong client relationships to drive sales growth.
- Conducted market analysis to identify new business opportunities and customer needs.
- Collaborated with cross-functional teams to deliver tailored solutions for clients.
- Presented product demonstrations and value propositions to prospective customers.
- Managed contract negotiations to secure favorable terms for clients and company.
- Trained junior sales team members on best practices and product knowledge.
- Implemented feedback loops with clients to enhance service delivery and satisfaction.
- Analyzed sales data to refine strategies and improve overall performance metrics.
Education
Masters Business Certificate - Management
Central Michigan University
Mount Pleasant, Michigan, MIBachelor of Science - Management
Northwood University
Midland, Michigan, MI12-2001
Skills
- Strong work ethic
- Quality assurance
- Workload management
- CRM software proficiency
- Sales forecasting
- Business operations
- Attention to detail
- Contract negotiation
Interests
Timeline
Customer Relations Manager
Inductoheat
03.2020 - 01.2026
Inside Sales Manager
Inductoheat
09.2016 - 03.2020
Outside Sales Account Manager
Inductoheat
03.2003 - 09.2016
Masters Business Certificate - Management
Central Michigan University
Bachelor of Science - Management
Northwood University