Rachael Brault
Fall Branch,TN
Summary
Experienced business professional with excellent time management and problem-solving skills. Successfully establishes relationships with customers and delivers quality service. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Insurance Agent Owner
The Brault Agency Allstate Insurance Co
Ballston Lake, NY
10.2014 - 07.2025
- Managed day-to-day business operations.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Generated revenues yearly and effectively capitalized on industry growth.
Licensed Sales Producer & Office Manager
The Ruscio Agency Allstate Insurance Co
Plattsburgh, NY
09.2012 - 09.2014
- Assisted in the training of new hires by sharing best practices, product knowledge, and proven sales techniques.
- Exceeded corporate quotas for monthly policy sales.
- Resolved customer complaints promptly, demonstrating empathy and commitment to excellent service standards.
- Participated in industry conferences and workshops to stay updated on market trends, regulations, and emerging products.
- Streamlined administrative tasks such as processing applications, updating records, collecting premiums to ensure smooth operations during peak periods.
- Generated leads through cold-calling, networking and other outreach methods.
Licensed Sales Producer
The Baldes Agency Allstate Insurance Co
Amsterdam, NY
01.2012 - 09.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Certified Trainer/Key Employee
P.F. Chang's China Bistro
Colonie, NY
12.2007 - 09.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Science - Sociology
SUNY At Albany
Albany, NY12-2009
Associate of Arts - Hotel & Restaurant Management
Schenectady County Community College
Schenectady, NY08-2006
Skills
- Operations management
- Regulatory compliance
- Client account management
- Professionalism and ethics
- Underwriter collaboration
- Customer complaint resolution
- Critical thinking
- Quotes and sales
Awards & Designations - The Brault Agency
Honor Ring: 2015, 2016, 2019, 2020, 2021
National Conference: 2015
Leaders Forum: 2019
Circle of Champions: 2019
Elite: 2022
Timeline
Insurance Agent Owner
The Brault Agency Allstate Insurance Co
10.2014 - 07.2025
Licensed Sales Producer & Office Manager
The Ruscio Agency Allstate Insurance Co
09.2012 - 09.2014
Licensed Sales Producer
The Baldes Agency Allstate Insurance Co
01.2012 - 09.2012
Certified Trainer/Key Employee
P.F. Chang's China Bistro
12.2007 - 09.2012
Bachelor of Science - Sociology
SUNY At Albany
Associate of Arts - Hotel & Restaurant Management
Schenectady County Community College