Rachael Coleman
Oak Mountain State Park
BIRMINGHAM,AL
10
years of professional experience
Results-driven night auditor with a proven track record in financial accuracy and customer service. Expertise in managing front desk operations and training staff to improve service delivery, ensuring high guest satisfaction and operational efficiency.
Work History
Gate Attendant
1 Year 3 Months- Managed entry and exit procedures to ensure smooth traffic flow at park entrance.
- Trained new staff on gate operations and customer service best practices.
- Provided information on park rules, hours, and amenities to enhance visitor experience.
- Monitored vehicle counts and reported discrepancies to optimize operational efficiency.
- Coordinated with park management to address maintenance issues affecting gate operations.
- Enhanced visitor experience by providing friendly and efficient service at the entrance gate.
Night Auditor
1 Year 3 Months- Implemented process improvements that enhanced nightly audit efficiency and accuracy.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained new staff on operational procedures and customer service best practices.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Night Auditor
9 Months- Oversaw front desk operations, providing exceptional guest service during overnight shifts.
- Managed nightly financial reconciliations to ensure accuracy of guest accounts.
- Processed and verified all transactions, maintaining data integrity in hotel management systems.
- Collaborated with housekeeping and maintenance teams to address guest concerns promptly.
- Resolved guest complaints with professionalism, ensuring high satisfaction levels overnight.
- Monitored security measures to safeguard guests and hotel property during night hours.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Assistant Manager, Customer Service
5 Years 2 Months- Led customer service team to improve client satisfaction scores through targeted training initiatives.
- Enhanced workflow processes, resulting in increased efficiency and reduced response times for customer inquiries.
- Developed and implemented staff performance metrics to track progress and identify areas for improvement.
- Mentored new employees, fostering a culture of teamwork and enhancing overall service delivery standards.
- Collaborated with management to create strategic plans aimed at boosting membership retention and sales growth.
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
Retail Sales Associate
9 Months- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring customer satisfaction.
- Managed inventory levels and organized merchandise displays to optimize sales flow.
- Collaborated with team members to maintain store cleanliness and visual standards.
- Engaged customers through effective communication, building rapport and loyalty.
- Handled customer inquiries and resolved issues promptly, improving service quality.
Education
High School Diploma
- Honor Roll 2015
Skills
Front desk operations
Money handling
Security awareness
Diversity appreciation
Multitasking and organization
Problem-solving
Cultural sensitivity
Strong work ethic
Timeline
Gate Attendant
Oak Mountain State Park
05.2024 - 08.2025Read More
Night Auditor
Hampton Inn By Hilton
05.2024 - 08.2025Read More
Night Auditor
Marriott
08.2023 - 05.2024Read More
Assistant Manager, Customer Service
Massage Envy
08.2018 - 10.2023Read More
Retail Sales Associate
Hollister
08.2015 - 05.2016Read More
Hoover High School
High School Diploma
Read More