Rachael Cox
Ardmore,OK
Summary
Detail-oriented Office Administration Professional with expertise in customer service, appointment scheduling, and document preparation. Delivered efficient support through effective calendar management, accurate record-keeping, and seamless coordination of technician schedules. Contributed to operational success with strong communication and organizational skills in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Secretary
Advanced Appliance Service Inc.
Ardmore, OK
06.2023 - Current
- Answered customer calls, relayed service updates, and resolved routine inquiries professionally.
- Prepared invoices, processed payments, and maintained billing records for office accuracy.
- Coordinated service appointments and technician schedules to maintain daily workflow.
- Entered work orders and customer records with accurate, organized documentation.
Property Manager
Simply Self Storage
Ardmore, OK
06.2018 - 07.2022
- Managed daily leasing, move-in, and move-out processes while maintaining accurate tenant records.
- Coordinated facility inspections, cleaning schedules, and maintenance requests to preserve property standards.
- Processed payments, deposits, and delinquency follow-up with consistent cash-handling accuracy.
- Delivered customer service for rentals, account changes, and storage unit availability inquiries.
- Monitored occupancy trends and supported revenue growth through pricing and unit-mix recommendations.
- Enforced lease policies, lien procedures, and auction preparation in compliance with company standards.
- Trained new staff on sales process, system navigation, and operational procedures.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Tire Trimmer
Advantage
Ardmore, OK
04.2015 - 11.2016
- Trimmed excess material with precision, maintaining consistent quality and product standards.
- Inspected finished items for defects, discoloration, and irregularities before packaging.
- Maintained clean, sanitized tools and work areas to support safety and compliance.
- Sorted product by grade, size, and quality requirements for downstream processing.
Education
High School Diploma -
Springer High School
Springer, OKSkills
- Office administration
- Appointment scheduling
- Calendar management
- File management
- Data entry
- File management
- Document management
- Phone systems
- Customer service
- Communication skills
- Call management
- Appointment coordination
Timeline
Secretary
Advanced Appliance Service Inc.
06.2023 - Current
Property Manager
Simply Self Storage
06.2018 - 07.2022
Tire Trimmer
Advantage
04.2015 - 11.2016
High School Diploma -
Springer High School