Rachael Elmore
Moorefield,WV
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
11
11
years of professional experience
Work History
Car Sales
Weimer Chrysler Dodge Jeep Ram
08.2023 - Current
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Answered telephone and email inquiries from potential customers.
Production Worker
Pilgrims Pride
01.2023 - 08.2023
- Operated food production equipment safely and responsibly for quality output.
- Packaged food items for shipment and organized orders for delivery.
General Sales Manager
Uniform Advantage
11.2019 - 12.2022
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed and motivated employees to be productive and engaged in work.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
General Manager
Sally Beauty Supply
12.2015 - 10.2019
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Telemarketer
IPC
02.2013 - 08.2015
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded and updated customer information in online systems.
- Answered calls, took messages, and transferred calls to correct individuals.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Education
Bachelor of Arts - Elementary Education
Western Governors University
Salt Lake City, UT12.2027
Skills
- Explaining Service Options
- Customer Relationship Management
- Contract Negotiation
- Consultative Techniques
- Friendly and Enthusiastic
- Business Development
- Operations Management
- Policy Implementation
- Expense Tracking
- Workforce Management
- Budget Control
- Key Performance Indicators
- Staff Management
- Time Management
Timeline
Car Sales
Weimer Chrysler Dodge Jeep Ram
08.2023 - Current
Production Worker
Pilgrims Pride
01.2023 - 08.2023
General Sales Manager
Uniform Advantage
11.2019 - 12.2022
General Manager
Sally Beauty Supply
12.2015 - 10.2019
Telemarketer
IPC
02.2013 - 08.2015
Bachelor of Arts - Elementary Education
Western Governors University
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