Rachael Eshbaugh
Brunswick,OH
Summary
Adept at enhancing patient satisfaction and streamlining front desk operations, I excelled at UH Parma HHVI by leveraging my expertise in HIPAA compliance and exceptional telephone etiquette. My proactive approach in patient registration and insurance verification significantly improved office efficiency, fostering trust and loyalty among patients. Demonstrated adaptability and a commitment to excellence underscore my professional achievements.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
UH Parma HHVI
06.2009 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
Education
High School Diploma -
Brunswick High School
Brunswick, OH06.1998
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Patient Registration
- HIPAA Compliance
- Insurance Verification
- HIPAA Guidelines
- Appointment management
- Payment Collection
- Medical Office Procedures
- Adaptable and Flexible
- Administrative Support
- Insurance Authorizations
- Clerical Support
- Flexible Schedule
- Epic Systems
Timeline
Medical Receptionist
UH Parma HHVI
06.2009 - Current
High School Diploma -
Brunswick High School
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