Rachael Fiedler
Casa Grande,AZ
Summary
Motivated and resourceful Supply Chain Specialist with over 4 years of expertise managing customs compliance, inventory control, customer service and transportation logistics. Meticulous team player focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue. Reliable and dedicated leader seeking to leverage strong background into a buyer, planner or supply chain role with progressive organization.
Overview
4
4
years of professional experience
Work History
Supply Chain/Customer Service Specialist
TurbineAero
Chandler, AZ
08.2020 - Current
- Sourced vendors, negotiated prices and set up delivery schedules.
- Managed client correspondence, stock record tracking, scheduling and data communications.
- Enhanced supply chain customer satisfaction ratings by resolving issues efficiently.
- Oversaw, assessed and responded to shortage processes.
- Collected and reviewed information on suppliers, inventory and distribution to look for areas with suboptimal performance.
- Increased on-time transport arrivals by managing logistics, arrival date confirmation verification.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
Combs High School
San Tan Valley, AZ05-2019
Skills
- Quality assurance standards
- Purchasing supplies
- Production Scheduling
- Demand forecasting
- Safety protocol
- Warehouse/Inventory Tracking
- Supply Chain Optimization
- Cost controls
- Controlling inventory
- Vendor/Supplier Relationship Specialist
- Customer Relationship
References
References available upon request.
Timeline
Supply Chain/Customer Service Specialist
TurbineAero
08.2020 - Current
High School Diploma -
Combs High School
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