Rachael Johnson
Kent,WA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
Work History
Provider Scheduler Specialist
Seattle Indian Health Board
Seattle, WA
09.2024 - Current
- Delivered clear communication to staff regarding provider schedule changes and triaged instructions for rescheduling patient appointments.
- Used Epic to build and modify all SIHB schedules.
- Processed schedule change requests quickly and accurately, minimizing disruption to clinic operations.
- Kept track of all of the organization's schedules and worked to ensure all staffing requirements were met.
- Provided backup support to the operations team by assisting the front desk and call center during high-volume periods.
- Helped tp schedule and change relative appointments
- Helped relatives register and added in their insurances during the regirtration process.
Medical Scheduler 2
MCN
Seattle, WA
02.2019 - 08.2024
- Coordinated medical/legal services (evaluations, peer reviews) for disability claims.
- Negotiated terms, fees, and timelines with service providers to ensure efficient, high-quality outcomes.
- Managed examination schedules, and facilitated seamless coordination between claimants and providers.
- Handled client communications, including referrals, troubleshooting, and sensitive inquiries, ensuring prompt resolution and special request accommodation.
- Collaborated with a diverse team to streamline client request processing and address all inquiries efficiently.
Education
Bachelor of Arts - Public Health
University of Washington
Seattle, WA08-2018
Skills
- Epic charting
- Schedule management
- Appointment scheduling
- Client communication
- Data entry
- Staff coordination
- Attention to detail
- Effective multitasking
- Patient registration
- Problem-solving
References
References available upon request.
Timeline
Provider Scheduler Specialist
Seattle Indian Health Board
09.2024 - Current
Medical Scheduler 2
MCN
02.2019 - 08.2024
Bachelor of Arts - Public Health
University of Washington
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