Rachael Jones
Brevard,NC
Summary
Dynamic professional with a proven track record at Elevate Physical Therapy, excelling in customer service and administrative support. Demonstrated expertise in critical thinking and documentation, enhancing operational efficiency and client satisfaction. Achieved significant improvements in process optimization and confidentiality management, showcasing a blend of hard and soft skills essential for high-paced environments.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Elevate Physical Therapy
07.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Collaborated with healthcare providers to obtain required patient information for accurate insurance verification.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Reviewed charts and flagged incomplete or inaccurate information.
Greenhouse Manager
Mud Lake Farm
08.2012 - 05.2019
- Cultivated open communication among team members through regular meetings focused on operational improvements.
- Upgraded outdated infrastructure resulting in reduced energy consumption throughout operations.
- Increased production efficiency with effective space utilization and crop rotation planning.
- Implemented quality control measures that led to higher customer satisfaction rates for both retail and wholesale clients.
- Inspected nursery and equipment for signs of disrepair and coordinated repairs and replacements.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
GED -
Blue Ridge Community College
Brevard, NCSkills
- Customer service
- Scheduling
- Data entry
- Administrative support
- Critical thinking
- Documentation and recordkeeping
Timeline
Administrative Assistant
Elevate Physical Therapy
07.2019 - Current
Greenhouse Manager
Mud Lake Farm
08.2012 - 05.2019
GED -
Blue Ridge Community College
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