Rachael Kenney
Grand Rapids
Summary
Detail-oriented professional skilled in data analysis and customer service. Experienced in managing data entry and resolving inquiries to enhance customer satisfaction.
Overview
3
3
years of professional experience
Work History
Operations Assistant
Geskus Photography
Grand Rapids
08.2025 - Current
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Verified account information to ensure accuracy of data entry.
- Managed data entry into various databases as needed.
- Coordinated schedules and tasks among team members effectively.
Social Media Assistant
Contrast Coffee
Marquette
05.2023 - 10.2024
- Assisted in organizing promotional campaigns to boost product awareness.
- Analyzed audience metrics to refine social media strategies effectively.
- Networked and researched to stay current with best practices, trends, topics, strategies, industry standards and regulations related to social media.
- Worked closely with the marketing team to create effective paid advertising campaigns across different platforms.
- Assisted with social strategy by compiling category research, competitive data and social platform information and supported product launches by generating hype around new products.
Education
Bachelor of Science - Art And Design
Northern Michigan University
Marquette, MI08-2025
Skills
- Project management
- Customer service
- Social media marketing
- Data analysis
- Content creation
- Market research
- Team collaboration
- Attention to detail
Timeline
Operations Assistant
Geskus Photography
08.2025 - Current
Social Media Assistant
Contrast Coffee
05.2023 - 10.2024
Bachelor of Science - Art And Design
Northern Michigan University