Rachael Knupp
Powdermill Excavating
Latrobe,PA
8
years of professional experience
Detail-oriented professional with extensive experience in office and store management. Recognized for exceptional problem-solving and attention to detail, with a history of improving operational efficiency and fostering positive client relationships.
Work History
Administrative Office Manager
8 Years 2 Months- Streamlined office operations by implementing efficient scheduling and task management systems.
- Coordinated communication between departments to ensure project alignment and timely updates.
- Updated reports, managed accounts, and generated reports for company database.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Designed office space and worked with construction and utility contractors.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Organized and updated databases, records and other information resources.
Assistant Store Manager
4 Years 5 Months- Supervised daily operations to ensure efficient store functionality and exceptional customer service.
- Trained and mentored new staff on best practices for sales and customer engagement.
- Developed scheduling solutions to optimize labor resources and enhance productivity.
- Implemented inventory control measures to reduce waste and improve stock accuracy.
- Coordinated team meetings to align goals and boost morale among employees.
- Analyzed sales data to identify trends and inform promotional strategies.
- Managed cash handling procedures, ensuring compliance with financial protocols.
- Enhanced visual merchandising standards to create an appealing shopping environment.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Education
CDL Certification - CDL
Skills
Office administration
Calendar management
Account reconciliation
Financial reporting
Coaching
Stock control
Store organization
Team leadership
Team leadership
Attention to detail
Timeline
Assistant Store Manager
Sheetz
01.2021 - 06.2025Read More
Administrative Office Manager
Powdermill Excavating
06.2018 - CurrentRead More
Douglas Education Center
CDL Certification from CDL
Read More