Rachael Livingston

Identify and analyze denials to resolve the account.

Examine denied claims to determine reason for discrepancies.

Adjustment posting.

Demonstrate initiative and resourcefulness by making recommendations based on trends and issues recognized in daily work.

Problem solving and critical thinking to resolve accounts.

Exceeding in productivity and quality standards.

NSA Account Review.

Maintaining zero backlog for client.

• Received, sorted mail, uploaded correspondence from lockbox and scanned documents.
• Experience utilizing multiple websites and computer programs to resolve and research payment issues
• Trained and mentored new team members on accounts receivable systems and policies to build cohesive groups and promote operational performance.
• Identified, researched and resolved billing variances.
• Utilized talents and expertise to complete on-time and accurate monthly closing processes
• Accurately posted payments and adjustments both electronically and manually.
• Processed payments that had been received from insurance companies and Medicare.
• Responded to inbound inquiries regarding accounts and payments.
• Worked in paperless environment to accomplish assignments electronically.