Rachael Martini
Summary
Experienced in patient care and customer service, motivated and dedicated professional thriving in team-oriented environments. Background in fast-paced customer service and operations, known for fostering collaboration within teams and achieving results through adaptability and effective communication. Eager to continue learning and contribute skills to new opportunities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Noble Hospice and Palliative Care
06.2023 - 04.2024
- Delivered exceptional care and support to patients with terminal illnesses, ensuring their comfort.
- Developed connections for enhanced referrals.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Documented patient information and care activities in electronic health record.
Behavioral Health Technician (BHT)
Avenir Behavioral Health Center
09.2022 - 07.2023
- Deliver specialized care to mental health patients.
- Facilitated therapeutic groups targeted at developing coping strategies for mental health challenges.
- Maintained patient security at all times.
Assistant General Manager (AGM)
Crooked Pint Ale House
08.2021 - 06.2022
- Provide upscale customer service
- Supported GM in maintaining seamless restaurant operations.
- Supervise Employees, bartend, serve, expo, oversee FOH payroll, accounting, vendor orders, invoices, assist employees with orders, inventory, liquor/beer ordering, invoices, handle hiring/termination, HR paperwork, hiring, interviewing, scheduling, keeping restaurant clean and up to standards for Health & safety procedures
Law Enforcement Technician
Boulder County Sheriff's Office
01.2020 - 05.2021
- Book inmates/booking, master control, run camera system throughout the jail providing security and safety of staff and inmates, inmate checks, call for all emergency medical services and direct them to incidents/incident command, run computer systems/Tiburon, Windows
- Handled multiple concurrent phone lines efficiently.
- Filing, organizing, cleaning surrounding staff areas to ensure cleanliness through COVID
CNA - Certified Nursing Assistant
The Denver Hospice
09.2019 - 04.2020
- Provided customer service to patient's families and compassionate care for terminally ill patients in an inpatient care setting
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
CNA - Certified Nursing Assistant
Namaste Hospice
06.2018 - 04.2019
- Provide customer service and compassionate care for terminally ill patients
- Promoted company services to assist with marketing for patient referrals
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Bartender/Server
Windjammer Roadhouse Bar & Grill
04.2015 - 01.2018
- Provided excellent customer services, ran POS system/cash register, serve food and drinks, make drinks, bus tables, clean bathrooms/floors, breakdown bar equipment and clean
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Obtained cash bank and stocked service bar to prepare for operation.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
CNA
Halcyon Hospice
09.2013 - 08.2016
- Provided customer service, and compassionate care for terminally ill patients
- Network in the field to promote companies compassionate care/services
- Assisted patients with daily living activities, promoting independence and dignity.
CNA - Certified Nursing Assistant
Pathways Hospice
04.2009 - 03.2013
- Communicate between teams and departments
- Attend and participate in monthly safety meetings to review and ensure safety for patients
- Attend IDG meetings
- Market to bring in patient referrrals
- Perform vitals and detailed care for patients
- Accurately chart patient information per corporate requirements, including HIPAA Regulations
- Provide compassionate care for terminally ill patients
Education
Associate -
Aims Community College
Loveland, CO05.2018
High School -
Ferguson High School
Loveland, CO05.2006
Skills
- Company Marketing
- Hospice Care
- HIPAA compliance
- Clinical documentation
- Team collaboration
- Patient advocacy
- Reliable team player
- Collaborative relationships
- Organizational skills
- Team building
- Excellent communication
- Professionalism
Certification
- First Aid Certification
- Food Handler Certification
- Driver's License
- CNA
- CPR Certification
- Level I Fingerprint card
Timeline
CNA - Certified Nursing Assistant
Noble Hospice and Palliative Care
06.2023 - 04.2024
Behavioral Health Technician (BHT)
Avenir Behavioral Health Center
09.2022 - 07.2023
Assistant General Manager (AGM)
Crooked Pint Ale House
08.2021 - 06.2022
Law Enforcement Technician
Boulder County Sheriff's Office
01.2020 - 05.2021
CNA - Certified Nursing Assistant
The Denver Hospice
09.2019 - 04.2020
CNA - Certified Nursing Assistant
Namaste Hospice
06.2018 - 04.2019
Bartender/Server
Windjammer Roadhouse Bar & Grill
04.2015 - 01.2018
CNA
Halcyon Hospice
09.2013 - 08.2016
CNA - Certified Nursing Assistant
Pathways Hospice
04.2009 - 03.2013
High School -
Ferguson High School
- First Aid Certification
- Food Handler Certification
- Driver's License
- CNA
- CPR Certification
- Level I Fingerprint card
Associate -
Aims Community College
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