Rachael Martini
Wittmann,AZ
Summary
Professional with extensive experience in patient care and customer service, excelling in collaborative team environments. Proven track record in fast-paced operations, enhancing team performance through effective communication and adaptability. Committed to continuous learning and applying skills to drive business growth and deliver exceptional service. Expertise in case management coordination and event assistance, focused on fostering positive customer experiences.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Case Manager/Field Marketer
United Hospice & Palliative Care of Arizona
Phoenix, AZ
01.2025 - Current
- Coordinated patient care plans with interdisciplinary teams to enhance service delivery.
- Conducted comprehensive assessments of patient needs and preferences for tailored care.
- Facilitated communication between patients, families, and healthcare providers to ensure clarity.
- Advocated for patient rights and preferences within healthcare systems to promote equity.
- Established strong client relationships to drive business development and foster growth.
- Developed and implemented effective marketing strategies to promote products and services.
- Collaborated with sales teams to align marketing campaigns with sales objectives.
- Managed relationships with vendors and distributors to maximize sales opportunities.
CNA - Certified Nursing Assistant
Noble Hospice and Palliative Care
Glendale, AZ
06.2023 - 04.2024
- Provided compassionate care and support to terminally ill patients, prioritizing comfort and dignity.
- Improved patient satisfaction through dedicated and responsive care tailored to individual needs.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Documented patient information and care activities in electronic health record.
- Built strong professional relationships with local healthcare providers, increasing referral opportunities.
Behavioral Health Technician (BHT)
Avenir Behavioral Health Center
Surprise, Arizona
09.2022 - 07.2023
- Delivered specialized care to enhance mental health outcomes for patients.
- Facilitated therapeutic groups to equip patients with coping strategies for mental health challenges.
- Ensured patient safety through consistent implementation of security protocols.
- Monitored patient behavior and reported changes to clinical staff.
- Assisted in daily living activities for individuals with behavioral health needs.
- Implemented therapeutic activities to promote patient engagement and well-being.
- Monitored patient behavior and reported changes to clinical staff.
- Assisted in daily living activities for individuals with behavioral health needs.
- Implemented therapeutic activities to promote patient engagement and well-being.
Assistant General Manager (AGM)
Crooked Pint Ale House
Glendale, Arizona
08.2021 - 06.2022
- Delivered upscale customer service while managing daily operations for optimal guest satisfaction.
- Supervised staff training and development, increasing team cohesion and effectiveness.
- Implemented procedures to streamline operations, improving workflow efficiency.
- Coordinated inventory management to ensure optimal stock levels and reduce waste.
- Resolved customer complaints promptly, building positive relationships and enhancing customer loyalty.
- Oversaw financial transactions, ensuring accurate cash handling and daily deposits.
- Collaborated with kitchen staff to guarantee quality food preparation and presentation standards.
- Assisted in recruitment by conducting interviews and overseeing hiring processes.
Law Enforcement Technician
Boulder County Sheriff's Office
Boulder, CO
01.2020 - 05.2021
- Managed booking master control and operated camera systems throughout facility for security.
- Monitored surveillance systems, including security cameras and alarms, to enhance safety protocols.
- Coordinated communication systems to enhance dispatch and improve coordination among emergency responders.
- Handled multiple phone lines, prioritizing emergency and non-emergency calls for timely responses.
- Assisted deputies with evidence collection and processing for investigations.
- Maintained accurate records of arrests, citations, search warrants, and law enforcement documentation.
- Collaborated with law enforcement teams on operations and investigations to optimize effectiveness.
- Ensured cleanliness of staff areas through diligent organization and cleaning practices during COVID.
CNA - Certified Nursing Assistant
The Denver Hospice
Denver, Colorado
09.2019 - 04.2020
- Delivered compassionate care to terminally ill patients and supported families in inpatient settings.
- Assisted with daily living activities, enhancing patient comfort and dignity.
- Monitored vital signs and promptly reported changes to nursing staff.
- Responded promptly to call lights, effectively addressing patient needs.
- Communicated effectively with families regarding patient needs and care plans.
- Supported emotional well-being through active listening and companionship.
- Maintained cleanliness and organization of patient care areas consistently.
- Demonstrated excellent customer service skills when interacting with patients and families.
CNA - Certified Nursing Assistant
Namaste Hospice
Loveland, Colorado
06.2018 - 04.2019
- Delivered compassionate care and customer service to enhance quality of life for terminally ill patients.
- Acted as liaison between patients, families, and medical staff to ensure clear communication.
- Utilized therapeutic communication and active listening to foster positive relationships with patients.
- Communicated patient needs and care plans effectively to families.
- Fostered emotional well-being through companionship and attentive listening, strengthening patient relationships.
- Reported changes in patient conditions promptly to registered nurse or physician.
- Documented patient information accurately in electronic health record systems.
- Advanced patient referral rates by promoting company services through effective marketing strategies.
Bartender/Server
Windjammer Roadhouse Bar & Grill
Loveland, Colorado
04.2015 - 01.2018
- Served high customer volumes during special events, nights, and weekends.
- Provided customer service by operating POS system, serving food and drinks, cleaning tables and floors, enhancing guest experience.
- Opened or closed bar according to established procedures, ensuring smooth operations for each shift.
- Obtained cash bank and stocked service bar to prepare for operation.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Fostered positive work environment through teamwork and effective communication with colleagues.
CNA
Halcyon Hospice
Mead, CO
09.2013 - 08.2016
- Provided compassionate care and support to terminally ill patients, enhancing their quality of life.
- Monitored vital signs and promptly reported changes to nursing staff.
- Facilitated independence and dignity for patients by assisting with daily living activities.
- Repositioned residents using proper body mechanics to prevent pressure ulcers.
- Provided emotional support and companionship to patients and their families.
- Ensured cleanliness and safety in patient living areas, contributing to overall comfort and well-being.
- Utilized mobility devices to transport patients safely and efficiently.
- Educated families on patient care techniques and available hospice resources.
CNA - Certified Nursing Assistant
Pathways Hospice
Fort Collins, Colorado
04.2009 - 03.2013
- Perform vitals and detailed care for patients
- Provide compassionate care for terminally ill patients
- Accurately chart patient information per corporate requirements, including HIPAA Regulations
- Attended monthly safety meetings to review and promote patient safety protocols
- Participated in interdisciplinary group meetings to develop and refine patient care strategies
- Facilitated communication among teams and departments to enhance collaboration
- Market to bring in patient referrals
Education
Associate -
Aims Community College
Loveland, CO05-2018
High School -
Ferguson High School
Loveland, CO05-2006
Skills
- Marketing strategy and communications
- Healthcare compliance and documentation
- Team collaboration and management
- Patient advocacy and care planning
- Professionalism and communication
- Sales strategies and adaptability
- Referral coordination and case management
- Research and event coordination
- Customer service excellence
- Business development and relationship building
Certification
• First Aid Certification
• Driver's License
• CNA
• CPR Certification
• Level I Fingerprint card
• Driver's License
• CNA
• CPR Certification
• Level I Fingerprint card
Timeline
Case Manager/Field Marketer
United Hospice & Palliative Care of Arizona
01.2025 - Current
CNA - Certified Nursing Assistant
Noble Hospice and Palliative Care
06.2023 - 04.2024
Behavioral Health Technician (BHT)
Avenir Behavioral Health Center
09.2022 - 07.2023
Assistant General Manager (AGM)
Crooked Pint Ale House
08.2021 - 06.2022
Law Enforcement Technician
Boulder County Sheriff's Office
01.2020 - 05.2021
CNA - Certified Nursing Assistant
The Denver Hospice
09.2019 - 04.2020
CNA - Certified Nursing Assistant
Namaste Hospice
06.2018 - 04.2019
Bartender/Server
Windjammer Roadhouse Bar & Grill
04.2015 - 01.2018
CNA
Halcyon Hospice
09.2013 - 08.2016
CNA - Certified Nursing Assistant
Pathways Hospice
04.2009 - 03.2013
Associate -
Aims Community College
High School -
Ferguson High School