Rachael Mettler
Lorain,OH
Summary
Dynamic Medical Secretary with a proven track record at Norman Floro Medical Inc., excelling in patient scheduling and confidentiality adherence. Known for empathetic communication and critical thinking, I fostered a welcoming environment while efficiently managing front desk operations and enhancing team collaboration. Committed to maintaining high standards of patient care and service excellence.
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.
Overview
2026
2026
years of professional experience
Work History
Medical Secretary
Norman Floro Medical Inc.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
Team Leader
Panera Bread
01.2022 - Current
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Corrections - Criminal Justice
Lorain County Community College
Elyria, OHSkills
- Medical terminology
- Empathetic
- Patience
- Customer service
- Patient scheduling
- Patient confidentiality adherence
- Telephone customer support
- Critical thinking
- Patient check-in
- Teamwork and collaboration
- Problem-solving
- Team motivation
- Staff training
- Relationship building
- Cash handling
- Issue resolution
- Verbal and written communication
Timeline
Team Leader
Panera Bread
01.2022 - Current
Medical Secretary
Norman Floro Medical Inc.
Corrections - Criminal Justice
Lorain County Community College
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