Rachael Nelson
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships, understanding customer needs, and executing strategy. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Virtual Account Manager
Cisco
10.2022 - Current
- Managed customer, partner, and extended team relationships for 190 customers
- Rebuilt customer and partner relationships by going on site / hosting events
- Cross architecture selling including enterprise agreements and financing options
- Adaptability in leadership request's, role changes, and customer changes
- Closed 4 Enterprise Agreements in Q3 2024
- Pipeline leader on the Southwest team in Q1 and Q2 2024
- 4 top wins across US Commercial West midsize in May and June 2024.
- Hit 102% first year in seat
CSAP ASR
Cisco
08.2021 - 10.2022
- Backfilled for 2 VSAM's maternity leave while in bootcamp which included forecasting, maintaining customer and partner relationships, and using tools such as SFDC, CCW, Next Gen Forecasting, and MBR
- 142% of Q3 plan for my first full quarter backfilling
- Resolved customer and partner issues – pre and post sales
- Built strong pipeline for upcoming months and quarters
- Successfully completed 6 months of CSAP bootcamp on Cisco products, solutions, business outcomes, role plays, and QBR's
- Advanced and improved communication, organization, research, sales, and networking skills.
Meraki ADR
Cisco
05.2021 - 07.2021
- Proactively assisted sales team with sales support tasks including phone and email customer/partner follow-up and SFDC tasks
- Advanced research, organization, and sales skills.
Founder/Owner R3 Rentals
09.2019 - 05.2021
- Launched beach and recreational equipment rental business on campus while in school and playing DII varsity volleyball as a captain
- Run all aspects of business inclusive of sales, marketing, operations.
Global Field Sales Intern
Cisco
05.2020 - 07.2020
- Researched and prepared account insights presentations for account teams
- Presented Cisco solution offerings to customers
- Attended customer meetings and a QBR for Florida Select team
- Research projects on companies and their executives
- Advanced research, networking, and soft skills.
Security Technical Solutions Specialist Intern
IBM
05.2019 - 08.2019
- Worked on the Resilient Security Incident Response team
- Prepared Client Presentations
- Attended customer meetings and breach immersive experiences
- Acquired certifications in Resilient, Python, Linux, Big Data, and QRadar
- Presented technical demonstrations.
Information Technology Sales Intern
Sirius Computer Solutions
05.2018 - 08.2018
- Shadow Client Sales Executives and assist in sales support activities
- Attend customer meetings and facilitate follow up/action items
- Use SalesForce.com for New Lead/Opportunity Management
- Assist sales leadership and marketing team with internal and external event planning/execution.
Education
Bachelor of Information Technology -
Nova Southeastern University (NSU)
05.2021
Skills
- Sales Pipeline Management
- Objection handling
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Relationship Building
- Process Oriented
- Entrepreneurial
Leadership Experience
Mentor, 01/01/23 - Present
- Mentor to 4 early in career professionals. Discuss and demo the different sales tools essential in the account managers day to day. Support in preparing for interviews, presentations, demos, etc.
Collegiate Varsity Volleyball Captain, 01/01/19 - 09/01/21, Fort Lauderdale, FL
- Elected team captain spring of sophomore year. Organized and lead team activities on and off the court. Communicated directly with head coach as team representative. Resolved challenges and concerns. Maintained discipline, structure, and order. Motivated/inspired/focused team.
Timeline
Virtual Account Manager
Cisco
10.2022 - Current
CSAP ASR
Cisco
08.2021 - 10.2022
Meraki ADR
Cisco
05.2021 - 07.2021
Global Field Sales Intern
Cisco
05.2020 - 07.2020
Founder/Owner R3 Rentals
09.2019 - 05.2021
Security Technical Solutions Specialist Intern
IBM
05.2019 - 08.2019
Information Technology Sales Intern
Sirius Computer Solutions
05.2018 - 08.2018
Bachelor of Information Technology -
Nova Southeastern University (NSU)
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