Rachael Parks
North Richland Hills
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
Work History
Shift Supervisor
Starbucks
North Richland Hills
11.2023 - Current
- Managed daily shifts by coordinating team members, ensuring operational efficiency and maintaining a welcoming environment.
- Trained new baristas on beverage preparation and customer service standards, enhancing overall team performance.
- Maintained inventory levels by monitoring stock and placing orders, supporting consistent product availability for customers.
- Implemented store cleanliness protocols, ensuring compliance with health and safety regulations for a safe customer experience.
- Resolved customer complaints promptly, fostering a positive atmosphere and reinforcing loyalty through effective service recovery.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Administrative Assistant
Hydradyne, LLC
Fort Worth
01.2023 - 11.2023
- Coordinated daily office operations by managing schedules, ensuring efficient communication, and maintaining a well-organized environment.
- Streamlined document management processes, enhancing accessibility and reducing retrieval time for critical information.
- Assisted in the preparation of reports and presentations, contributing to informed decision-making and project tracking.
- Implemented office supply inventory controls, ensuring timely procurement and minimizing shortages to support business functions.
- Developed and maintained filing systems, enhancing data organization and facilitating quick access to essential documents.
- Enhanced customer service by responding to inquiries and resolving issues, fostering positive relationships with clients and stakeholders.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Shift Leader
Sonic Drive In
North Richland Hills
05.2020 - 01.2023
- Supervised daily operations, ensuring compliance with safety protocols and achieving a consistently efficient workflow.
- Trained and mentored team members, enhancing service delivery and fostering a collaborative work environment.
- Streamlined inventory management processes, resulting in improved stock availability and reduced waste.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Education
Richland High School
North Richland Hills, TxSkills
- Team coordination
- Inventory management
- Customer complaint resolution
- Cash handling
- Filing system development
- Emergency response planning
- Team leadership
- Client support
- Sanitation protocols
- Health and safety compliance
- Microsoft Excel
- Safety
- Conflict resolution
Timeline
Shift Supervisor
Starbucks
11.2023 - Current
Administrative Assistant
Hydradyne, LLC
01.2023 - 11.2023
Shift Leader
Sonic Drive In
05.2020 - 01.2023
Richland High School