Rachael Payne
Slidell,Louisiana
Summary
I have a relentless thirst for knowledge and an unwavering commitment to customer satisfaction, I have a vibrant personality and very intelligent. I am a seasoned office manager with four years of experience, I thrive on challenging tasks, embracing them as opportunities for growth. My dedication to excellence knows no bounds, I consistently going above and beyond to deliver exceptional results. I have extensive command over Microsoft applications and Quickbooks. I am a fast learner and always eager to expand my skill set and take on new challenges. I am adaptable which makes me a valuable asset in any professional setting. I can seamlessly manage an office, provide exceptional customer service, and handle complex tasks with ease.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
Hilker Enterprises
2157 Gause Blvd East Slidell La70461
07.2012 - Current
- I am the office manager, a title clerk, a DMV officer and a Notary Public.
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintain computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintain accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Create, maintain and update filing systems for paper and electronic documents.
- Develop and maintain successful relationships with vendors, suppliers and contractors.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conduct regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhance team productivity by delegating tasks effectively and overseeing daily workflow.
- Manage office operations while scheduling appointments for department managers.
- Coordinate office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assist in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Serve as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Establish workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coach new hires on company processes while managing employees to achieve maximum production.
- Facilitate smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Report to senior management on organizational performance and progress toward goals.
- Evaluate employee records and productivity and submitted evaluation reports.
- Manage compliance to keep organization operating within legal and regulatory guidelines.
- Deliver performance reviews, recommending additional training or advancements.
- Improve employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Open and close location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Diploma - TOPS Program
Northshore High School
Slidell, LAAssociate of Science - Criminal Justice
Virginia College
Birmingham, Alabama09.2013
Skills
- Office Management
- Microsoft 365
- Customer Service
- Accounting
- Payroll
- Quickbooks
- Schedule Coordinator
- Licenses and Identification Cards
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Billing
- Scheduling and calendar management
- Administrative Support
- Payroll Processing
- Bookkeeping
- Document Management
- Payroll and budgeting
- Clerical Support
- Account Reconciliation
- Credit and collections
- Relationship Building
- Mail handling
- Scheduling
- Inventory Control
- Staff Management
- Employee Supervision
- Operations Management
- Conflict Management
- Staff hiring
- Supply Management
- Administrative Oversight
- Employee Training
- Training and coaching
- Documentation and control
- Policy Implementation
- Workflow Optimization
- Financial Reporting
- Team Supervision
- Staff Training
- Report Preparation
- Business Administration
- Database Administration
- Documentation expertise
- Workforce Management
- Technical Support
- Report Writing
- Computer Skills
- MS Office
- Scheduling and Coordinating
- Customer Relationship Management
- Problem Resolution
- Teamwork and Collaboration
- Documentation And Reporting
- Administration and Reporting
- Negotiation and Conflict Resolution
- Interpersonal Relations
- Team Development
- Performance reviewing
- Employee Coaching and Mentoring
Accomplishments
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Advanced from Title Clerk to DMV officer within 1 year from hired date due to my exceptional retention of Louisiana state policies and minor percentage of errors.
- Advanced from DMV officer to Notary Public within 6 year from hired date due to wanting to excel and move up in my position.
- Advanced from Notary Public to Office Manger within 8 years from hired date due to being completely fully trained in all areas of the business and finally voicing my opinion on not wanting to be looked over for the position any longer.
Certification
Louisiana Notary Public
Shipping Center Management
- Manage the shipping center
- Trained on the PostalMate system
- Certifications in packaging and CMRA Operations
- Manage the virtual mailbox through Anytime Mailbox
- Pay/balance all invoices with UPS, FedEx, and USPS
Notary Responsibilities
Prepare and notarize legal documents, such as Last Will and Testaments, Powers of Attorney, Simple Affidavits, Business Contracts, Set up LLC's and Corporations, Provisional Custody's, Childcare Authorizations and Bills of Sale
Licenses
Louisiana Notary Public
Commissioned in October 2018- Current
Timeline
Office Manager
Hilker Enterprises
07.2012 - Current
Diploma - TOPS Program
Northshore High School
Associate of Science - Criminal Justice
Virginia College