Rachael Pitts
Salem,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Remote Customer Service Representative
Elevance Health
03.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Updated account information to maintain customer records.
- Responded to customer calls and emails to answer questions about products and services.
Customer Service Representative
TSYS
02.2021 - 01.2023
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints and addressed emergency requests and needs.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Detailed payment options and explained price, receipt and billing details to customers.
- Educated customers on company systems, form completion, and access to services.
Education
Associate of Science - Nursing
Chattahoochee Valley Community College
Phenix City, AL05.2026
High School Diploma -
Smiths Station High School
Smiths Station, AL05.2017
Skills
- Credit Card Payment Processing
- Active Listening
- Account Management
- Problem-Solving Ability
- Technical Support
- Multi-Line Phone Talent
- Data Evaluation
Timeline
Remote Customer Service Representative
Elevance Health
03.2023 - Current
Customer Service Representative
TSYS
02.2021 - 01.2023
Associate of Science - Nursing
Chattahoochee Valley Community College
High School Diploma -
Smiths Station High School